Workforce Management
We help ensure the right people are in the right place at the right time by managing workforce planning, scheduling, staffing, and resource allocation. Our team supports operational efficiency by aligning workforce needs with business demands while helping employees and managers stay informed and productive.
Department Head: Audrey McClain, Director of Workforce Management ·
Avg Response: Within 2 hrs ·
Hours: Mon – Fri, 8:00 AM – 5:00 PM ET
Our Mission
"Every day we are improving our company efficiency, supporting Joyner’s innovative capabilities, while enhancing employee motivation and satisfaction — overall enabling us to assist more people in more ways."
Services We Offer
Forecasting & Scheduling
Forecasts workforce needs across the organization and builds schedules that ensure the right staffing levels are in place to meet customer and operational demands.
Time, Attendance & Performance Management
Tracks associate time and attendance, manages performance-related scheduling data, and provides shipment status updates to customers throughout the delivery lifecycle.
Weather Monitoring
Monitors weather conditions along driver routes across the United States, enabling proactive adjustments to schedules and routes to protect drivers and maintain service continuity.
Risk & Reporting
Monitors vehicle operations by company drivers and advises driver-partners accordingly to reduce risk, ensure compliance, and maintain safe operational standards.
Business Continuity Planning
Plans and executes how the organization responds operationally to unexpected disruptions — from weather events and system outages to regional emergencies — ensuring Joyner can continue serving customers with minimal interruption.
Strategic Goals
1
Influence and contribute to customer focused solutions by ensuring workforce capacity is always aligned with service demand.
2
Positively influence company expenses through optimized routing and resource allocation while managing risk exposures company-wide.
3
Optimize the productivity of employees and associates through smart forecasting, scheduling, and performance management practices.
How We Add Value
We Connect
We connect with you because we are in this together. Workforce Management partners with every department and manager to ensure people and schedules are aligned with what the business needs to succeed.
We Enable
We enable your experience through our forecasting processes, scheduling tools, and workforce thinking — making sure the right people are in the right place so operations run smoothly every day.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — delivering accurate schedules, reliable attendance tracking, and sound workforce planning with full accountability.
We Evaluate & Align
We evaluate the needs of the organization in alignment with leadership direction and customer demands — continuously calibrating workforce capacity to support both operational excellence and associate satisfaction.
How to Work With Us
1
Submit or Call
Submit a request using Quick Links or call us at (877) 240-9784 for scheduling and staffing needs. Takes 2 min.
2
We Review
A team member reviews your request and responds within 2 hours with next steps.
3
We Process
Your request is handled and you are kept updated via Microsoft Teams or email. Within 2 hrs.
4
Confirmation
You receive confirmation and any schedule updates or next steps via email.
Department Resources
View Work Schedule
Your current schedule
Request Schedule Change
Submit a change request
Submit Shift Swap
Request a shift swap
Request Time Off
Submit a time off request
Policies & SOPs
Key PoliciesView all ›
Related Departments
HR & Employee Care
Leave & benefits policy
Operations & Launch
Operational staffing alignment
Safety & Insurance
Driver safety & monitoring
Driver Services
Driver scheduling & routes
Policies & Documents
Workforce Management Policies (5 policies)
Department Forms
8 forms available — Click any form below. Your name and alias will be pre-filled. You will receive a confirmation email with your ticket number. Contact wfm@myjoyner.com for urgent matters.
Frequently Asked Questions
How do I view my work schedule?
Your current work schedule is available through the “View Work Schedules” Quick Link on the right sidebar. Schedules are published at least one week in advance for most departments. If your schedule is not yet available or you believe there is an error, contact Workforce Management at wfm@myjoyner.com or call (877) 240-9784.
How do I request a shift swap?
Shift swap requests must be submitted at least 48 hours in advance using the “Submit Shift Swap Requests” Quick Link. Both associates involved in the swap must agree and be eligible to cover each other’s shift. Workforce Management will review the request and confirm approval or denial within 2 hours. Unapproved swaps that result in no-shows are subject to attendance policy.
How do I submit a time off request?
Time off requests are submitted through the “Request Time Off” Quick Link. Submit your request as early as possible, as approval depends on operational coverage needs. High-demand periods such as holidays may have blackout dates. Time off requests are reviewed by Workforce Management in coordination with your manager, and you will receive a response within 2 business days.
How does Workforce Management monitor weather and route conditions?
Workforce Management monitors weather conditions along driver routes across the United States in real time. When significant weather events are detected that could affect driver safety or service delivery, the team proactively notifies affected drivers and operations teams and recommends route or schedule adjustments. Drivers should always follow WFM advisories and contact the team immediately if they encounter unsafe road conditions.
What is the Business Continuity Plan and how does it affect my department?
Joyner’s Business Continuity Plan (BCP) outlines how the organization responds operationally to unexpected disruptions such as weather emergencies, system outages, or regional crises. Workforce Management leads BCP execution from a staffing and scheduling perspective — coordinating adjusted schedules, backup staffing, and communication protocols during disruptions. Department heads should review the updated 2026 BCP, available through Workforce Management upon request.
News & Announcements
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