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Policies & Documents
The authoritative source for all Joyner HR policies, compliance standards, and governance documents — organized by department and fully searchable.
This is Joyner's official Policy Library — the authoritative source for all HR policies, compliance requirements, and governance documents. Policies here are owned by HR & Employee Care, Legal, or the relevant department head and are reviewed annually. For step-by-step process guides and SOPs, visit Guide — Joyner's internal knowledge base. Guide links back here for any policy-related questions.
HR & People Policies
Document
Type
Owner
Associate Code of Conduct
Expected standards of professional behavior, ethics, and workplace conduct for all Joyner associates.
Policy
HR & Employee Care
Time Off & Leave Policy
PTO accrual, sick leave, VTO, FMLA, STD, LTD, parental, bereavement, and military leave entitlements and procedures.
Policy
HR & Employee Care
Harassment & Non-Discrimination Policy
Joyner's zero-tolerance policy on harassment, discrimination, and retaliation — including reporting procedures and protections.
Policy
HR & Employee Care
Performance Review Standards
The annual review cycle, rating definitions, self-evaluation requirements, and merit eligibility criteria.
Guide
HR & Employee Care
Benefits Enrollment Guide
Eligibility, enrollment windows, plan comparisons, and step-by-step enrollment instructions for all benefit programs.
Guide
HR & Employee Care
Contractor & Independent Agent Onboarding Standards
Requirements, documentation, and compliance steps for onboarding non-employee workers and independent agents.
Guide
HR & Employee Care
Workplace Violence & Threat Policy
Zero-tolerance standards for workplace violence, threatening behavior, and the reporting and response process.
Policy
HR & Corporate Security
Safety & Compliance
Document
Type
Owner
Driver Safety Policy
Safe driving requirements, hours of service rules, device usage, pre/post-trip inspection obligations, and violation consequences.
Policy
Operations & Safety
DOT Compliance Standards
FMCSA and DOT regulatory requirements applicable to Joyner drivers, fleet, and operations — including medical card and CDL requirements.
Policy
Operations & Compliance
Incident Reporting Policy
How to report workplace injuries, vehicle accidents, near-misses, and unsafe conditions — including timelines and documentation requirements.
Policy
Corporate Security
Vehicle Inspection Standards
Pre-trip and post-trip vehicle inspection requirements, documentation standards, and defect reporting procedures.
Guide
Operations
HIPAA & Patient Privacy Policy
Privacy obligations for associates who handle protected health information in passenger and mobility service operations.
Policy
Legal & Compliance
Operations
Document
Type
Owner
Oversize Load Permit Policy
Requirements, routing rules, and permit acquisition procedures for oversized freight movement across state lines.
Policy
Freight Operations
Reimbursement & Expense Policy
Eligible expense categories, approval requirements, submission timelines, and reimbursement processing standards.
Policy
Finance & HR
Load Booking Standards
Step-by-step process for booking, confirming, and documenting freight loads — including carrier requirements and BOL handling.
Guide
Freight Operations
Route Survey Standards
Requirements and documentation standards for conducting and submitting route surveys for new and modified freight lanes.
Guide
Freight Operations
Technology & Data
Document
Type
Owner
Acceptable Use Policy — Joyner One & IT Systems
Permitted and prohibited uses of Joyner's technology systems, networks, devices, and internal platforms including Joyner One.
Policy
Enterprise Technology
Data Privacy & Security Policy
Associate obligations around the collection, handling, storage, and protection of customer and company data.
Policy
Enterprise Technology
Password & Access Management Standards
Password complexity requirements, MFA enrollment, account sharing prohibitions, and access request procedures.
Guide
Enterprise Technology
Legal & Finance
Document
Type
Owner
Independent Agent Agreement
Standard agreement terms, commission structure, territory rights, and obligations for Joyner independent agents.
Policy
Legal
Billing & Collections Policy
Invoice terms, payment timelines, late payment procedures, and collections escalation standards.
Policy
Finance
Enterprise Partner Agreement Guide
Reference guide for understanding the terms, obligations, and processes in Joyner's standard enterprise partner agreements.
Guide
Legal
Policy vs. Guide — What Goes Where
Associates sometimes ask why some documents live here and others live in Guide. The distinction is intentional.
This Page — Policy Library
Governance documents with legal, HR, or compliance weight. These set expectations, define consequences, and are reviewed and approved before publication. Associates may be required to acknowledge these. Owned by HR, Legal, or department heads. Updated annually or when regulations change.
Step-by-step process documents, SOPs, how-tos, and operational guides. These help associates do their work — not define the rules. Searchable by department and topic. When a Guide document references a policy, it links back here for the authoritative version.
Document pending upload? All policies listed here are finalized in content and pending upload to SharePoint. Contact HR & Employee Care or Legal for current versions of any document while uploads are completed.
Policy Questions? We Can Help.
If you have a question about a specific policy, need a copy of a document, or want to report a potential policy violation — HR & Employee Care and the Legal team are your first stop. All policy inquiries are handled confidentially.