Home IT Service Desk
IT Service Desk
First-line technology support for all Joyner associates. Try the troubleshooting steps below before submitting a ticket — most common issues resolve in minutes.
Common Issues & Self-Service Fixes
Can't Log In / MFA Issue
1. Open Microsoft Authenticator and approve the notification. 2. If no notification arrives, tap Refresh in the app. 3. Still stuck? Reset MFA at aka.ms/mfasetup using a trusted device.
Outlook Not Syncing
1. Check your internet connection. 2. Go to Send/Receive → Update Folder. 3. Close and reopen Outlook. 4. If persists, remove and re-add your account in Account Settings.
Teams Audio / Video Issues
1. Check device settings → Teams → Devices and select the correct mic and speaker. 2. Close other apps using the camera. 3. Restart Teams. 4. Update the Teams app if prompted.
OneDrive / SharePoint Sync Error
1. Click the OneDrive icon in the taskbar and check for errors. 2. Pause and resume sync. 3. If a file is stuck, move it to Desktop, let sync clear, then move it back.
VPN Not Connecting
1. Ensure your internet connection is active. 2. Restart the VPN client. 3. Disconnect from any public WiFi and try a personal hotspot. 4. If using GlobalProtect, reinstall from the IT portal.
Slow Device / Performance
1. Restart the device fully (not sleep). 2. Close unused browser tabs and apps. 3. Check for pending Windows / macOS updates and install them. 4. Run a quick malware scan via Windows Defender.
Submit a Support Ticket
IT Service Desk Ticket
If the steps above did not resolve your issue, submit a ticket below. T1 issues are typically resolved within 4 business hours. Complex issues may be escalated to T2/T3 support.