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Learning Solutions
Your gateway to continuous learning, skill development, and career advancement at Joyner — from mandatory onboarding to leadership development and beyond.
Learning Never Stops at Joyner
Joining Joyner is the beginning of a continuous learning journey — not the end of one. Whether you are completing mandatory compliance training, building technical expertise in 3PL operations, or developing the leadership skills to advance your career, every resource you need is accessible right here. Joyner invests in your growth because your growth drives ours.
Joyner University — LMS Launch
Access Your Learning Dashboard
Joyner University is your personalized learning management system — housing all mandatory compliance courses, role-specific skill tracks, and professional development modules in one place.
Launch Joyner UniversityWhat You Can Learn
Mandatory Compliance Training
Annual ethics acknowledgements, safety certifications, data privacy training, and role-specific compliance requirements — all tracked and due-date managed in the LMS.
Operations & 3PL Skills
Deep dives into warehouse operations, freight management, carrier networks, and Joyner TMS — designed for hub managers, drivers, and operations staff.
Leadership Development
Courses for emerging and seasoned leaders — managing remote teams, performance conversations, conflict resolution, and strategic decision-making at Joyner.
Sales & Client Services
Sales methodology, HubSpot CRM training, customer onboarding best practices, and Joyner product knowledge for 1099 contractors and W2 sales associates.
Technology & Digital Literacy
Microsoft 365, Teams, SharePoint, Power BI, and Joyner TMS — practical digital skills for every associate regardless of role or location.
Career Advancement Tracks
Structured learning paths aligned to Joyner promotion criteria — know what skills you need to advance from your current role and how to build them.
Upcoming Continuous Learning
Coming Soon
Upcoming learning sessions, webinars, and workshops will be listed here as they are scheduled. Check back regularly — or subscribe to the Joyner University Teams channel for notifications when new sessions are added.
No upcoming sessions scheduled yet — we will build this out in a future phase.
Request a Learning Update or Guide Article
Learning Content Update Request
Use this form to request updates to existing learning material in Joyner University, or to propose a new Guide article. The Learning & Development team will review all submissions.
Our Learning Philosophy
At Joyner, learning is not an annual compliance checkbox — it is a competitive advantage. In an industry as dynamic as transportation and logistics, the associates who grow fastest are the ones who keep the organization ahead. We invest in your development because your growth is our growth.
40+
Courses Available
Required and elective courses across six learning tracks
6
Learning Tracks
Tailored paths for every role, division, and career stage
100%
Self-Paced
Learn on your schedule — mobile-friendly, on-demand access 24/7
∞
No Cap on Growth
Take as many elective courses as you want — there is no limit on learning
Learning Track Overviews
📋
Mandatory Compliance Training
Required for all associates regardless of role or tenure. Covers FMCSA regulations, workplace safety (OSHA), ethics and code of conduct, data privacy, anti-harassment, and annual policy acknowledgements. Must be completed within 30 days of hire and renewed annually. Completion is tracked in Joyner University and tied to continued system access for regulated roles.
All Associates
Annual Renewal
Required Within 30 Days
🚛
Operations & 3PL Skills
Designed for freight coordinators, dispatchers, dock associates, hub managers, and all operational staff. Covers freight documentation, TMS platform proficiency, carrier relationships, load planning, HOS compliance, cross-docking procedures, warehouse safety, and exception management. Includes advanced modules on intermodal logistics, drayage, and last-mile coordination for senior associates.
Operations Team
Beginner to Advanced
Certifications Available
🎯
Leadership Development
For current and aspiring people managers at every level — from Team Lead to Senior Director. Covers performance conversations, coaching and feedback, hiring and onboarding, conflict resolution, team accountability, P&L awareness, and executive communication. The Manager Readiness module is required before any associate can be promoted into a people manager role at Joyner. Tied directly to career advancement eligibility.
Managers & Aspiring Leaders
Manager Readiness Required
Promotion-Linked
💼
Sales & Client Services
Covers the full Joyner sales methodology — from prospecting and discovery to RFP responses, negotiation, contract management, and account expansion. Includes modules on the Autow member services model, independent agent onboarding, CRM (HubSpot) proficiency, objection handling, and enterprise client relationship management. The Client Excellence certification is required for all Account Executives within 60 days.
Sales & Agent Network
HubSpot Included
Required Within 60 Days
💻
Technology & Digital Literacy
Equips every associate with the digital skills needed to thrive in a modern, technology-forward workplace. Covers Microsoft 365 proficiency (Outlook, Teams, SharePoint, OneDrive), the Joyner TMS platform, cybersecurity best practices, data privacy, AI tools and responsible use, and the Joyner One intranet. Advanced modules cover Power BI reporting, automation basics, and API literacy for technical roles.
All Associates
M365 & TMS Focus
AI Tools Included
🚀
Career Advancement Tracks
Role-specific learning pathways mapped to Joyner's internal career progression framework. Each track includes the skills, certifications, and milestones required to advance from one role tier to the next — from entry level through director. Completion of track milestones is documented in your Joyner University profile and reviewed annually during performance calibration. Tied directly to the Career Maps on the Career Management page.
All Associates
Promotion-Linked
IDP Integration
How to Get Started
1
Log Into Joyner University
Go to university.joynerone.com and sign in with your Microsoft 365 SSO credentials. Your account is created automatically when you join Joyner.
2
Check Your Assigned Courses
On your dashboard, you will see courses assigned by HR and your manager. Required courses will show a due date. Complete all required courses before their deadlines to remain in good standing.
3
Explore Your Learning Track
Navigate to the Learning Tracks section and find the path that matches your role and career goals. Review the milestones and start working through the elective modules that interest you most.
4
Connect Your IDP
Visit the Career Management page to set your Individual Development Plan. Align your IDP goals with the courses and certifications in your chosen track so your learning has a clear purpose.
5
Earn & Share Your Certifications
Completed courses generate a certificate recorded in your Joyner University profile. Your manager can view your completions during performance reviews. You may also share certificates on LinkedIn to build your professional profile.
External Education & Tuition Assistance
Joyner's commitment to associate development extends beyond our internal LMS. Eligible associates may apply for tuition assistance to pursue external degrees, certifications, and professional development programs that align with their role and career goals at Joyner.
Who Is Eligible
Full-time associates who have completed at least 12 months of continuous employment and are in good standing (performance rating of 3 or above).
What Is Covered
Accredited degree programs, industry certifications (APICS, PMP, CDL, etc.), and professional development courses directly related to your current or future role at Joyner.
Benefit Amount
Up to $2,500 per calendar year in reimbursable tuition and fees. Reimbursement is processed upon successful course completion with a grade of C or above.
How to Apply
Submit a Tuition Assistance Request through the Benefits page on Joyner One before enrolling. Pre-approval is required — retroactive requests are not eligible for reimbursement.
Frequently Asked Questions
Why We Invest in Your Growth
Joyner's investment in learning is not an HR checkbox — it is a core business strategy. In a global transportation and logistics environment that is evolving faster than ever, the associates who grow with the industry are the ones who carry Joyner forward. Every course completed, every certification earned, and every skill sharpened is a direct contribution to our ability to deliver for clients, communities, and each other.
94%
Retention Rate
Associates who complete development programs are significantly more likely to stay and grow at Joyner
3x
Faster Promotion
Associates who actively use Joyner University are promoted 3x faster than those who do not
200+
Courses Available
From 15-minute micro-lessons to multi-week certification programs across all roles and levels
$5,250
Annual Tuition Benefit
Eligible associates can apply up to the IRS tax-free maximum toward external education each year
Learning Track Overviews
Joyner University is organized into six learning tracks — each designed around a distinct career path and skill set. Associates may participate in multiple tracks simultaneously. All completions are recorded on your associate profile and factor into performance and promotion conversations.
Operations
Operations & Freight
Freight fundamentals, TMS proficiency, FMCSA compliance, dispatch operations, hub management, and safety certification. Designed for dock associates through director level.
Sales
Sales & Business Development
Prospecting, consultative selling, CRM mastery, contract negotiation, account management, and enterprise sales strategy. For independent agents through VP of Sales.
Technology
Technology & Digital Tools
Software development, platform architecture, cybersecurity, IT support, TMS administration, and digital transformation. For all technical roles across the organization.
Leadership
Leadership & Management
Manager readiness, coaching and feedback, team performance, hiring and onboarding, executive communication, and organizational strategy. For Team Leads through C-Suite.
Compliance
Compliance & Ethics
Required annual certifications for all associates — Code of Conduct, workplace safety, data privacy, FMCSA regulations, anti-harassment, and diversity and inclusion.
Corporate
Corporate & Professional Skills
Business communication, project management, financial acumen, customer service excellence, presentation skills, and cross-functional collaboration. For all support and administrative roles.
How to Get Started
1
Log In to Joyner University
Visit university.joynerone.com and sign in with your Microsoft 365 SSO credentials. No separate account is needed — your Joyner email and password work automatically.
2
Complete Your Required Courses First
Your dashboard will show any assigned required courses at the top. New associates must complete Orientation and Compliance certifications within the first 30 days. Check your due dates on the dashboard.
3
Explore Your Track
Navigate to the Learning Tracks section and select the track that aligns with your role and career goals. Browse available courses, read descriptions, and enroll with one click — no approval required for elective courses.
4
Learn at Your Own Pace
All elective courses are self-paced and available 24/7 from any device. Resume where you left off at any time. Progress is automatically saved. Mobile-friendly for associates on the go.
5
Earn Your Certificate & Update Your IDP
Upon completion, your certificate is automatically added to your Joyner University profile and your associate record. Share your achievements with your manager and update your Individual Development Plan on the Career Management page.
External Education & Tuition Assistance
Joyner's commitment to your growth extends beyond our internal platform. Eligible associates may apply for tuition assistance to pursue external degrees, certifications, and professional development programs that support their career at Joyner.
Annual Benefit
Up to $5,250 per calendar year — the current IRS tax-free education assistance limit. Amounts above this threshold are treated as taxable income.
Eligibility
Full-time associates who have completed 12 months of continuous employment and are in good standing (performance rating of 3 or above).
Eligible Programs
Accredited degree programs, industry certifications (APICS, PMP, CDL, etc.), professional licenses, and continuing education courses directly relevant to your role or career path at Joyner.
Grade Requirement
A minimum grade of C or equivalent passing score is required for reimbursement. Proof of completion and grade must be submitted to HR within 60 days of course completion.
Pre-Approval Required: All tuition assistance requests must be submitted and approved by HR before the course start date. Retroactive requests are not eligible for reimbursement. Contact hr@myjoyner.com to start your application.
Apply for Tuition Assistance
For Managers — Your Role in Team Development
Learning does not happen in isolation. As a manager at Joyner, you play a direct role in creating the conditions for your team's growth. Here is what is expected of you as a learning leader.
Assign Required Courses Within 72 Hours
When a new associate joins your team, assign their required onboarding courses in Joyner University within 72 hours of their start date.
Review IDP During 1-on-1s
Make Individual Development Plans a standing agenda item in your monthly 1-on-1 meetings. Ask about progress, remove blockers, and celebrate completions.
Create Space for Learning
Protect at least one hour per week per associate for dedicated learning time. Treat it as a scheduled commitment, not an optional activity.
Recognize & Reward Growth
Acknowledge certifications and completions publicly — in team meetings, on Teams, or through the Ovation recognition program. Recognition reinforces a learning culture.
Connect Learning to Opportunity
When an associate completes a certification or track, actively look for stretch assignments, new responsibilities, or promotion opportunities that apply what they have learned.
Track Completion on Your Dashboard
Use the Manager Dashboard in Joyner University to monitor required course completion rates for your team. Follow up with any associate who is overdue on a required certification.