Product & Engineering
Product & Engineering builds scalable software solutions that make Joyner’s core products faster, safer, and more reliable — spanning business intelligence, core infrastructure, maps, marketplace, and ridesharing technology across all Joyner platforms.
Department Lead: VP of Product & Engineering ·
Email: product@myjoyner.com ·
Hours: Mon–Fri 9:00 AM – 6:00 PM ET
How to Work With Us
1
Submit Your Request
Use a form below — feature request, bug report, API access, or data request. Takes about 5 minutes.
2
We Triage
Product & Engineering reviews and prioritizes your request based on impact and urgency. Within 24 hrs.
3
We Build
We develop the feature, fix the bug, or fulfill the data request — then notify you. Varies by scope.
4
We Deliver
We deploy, test, and confirm the solution with you before closing the request. Per sprint cycle.
News & Announcements
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How We Add Value
We Connect
We connect Joyner’s digital technology with real-world operations — partnering with every department to understand their needs and build solutions that create real impact.
We Enable
We enable Joyner’s growth by building the platforms, APIs, and infrastructure that power every product — from the Ryde app to the TMS platform to Joyner One itself.
We Own
We own the reliability, scalability, and security of Joyner’s technology — taking accountability for the systems that thousands of associates and customers depend on daily.
What We Do
Business Intelligence
We build the financial and data systems behind payments, risk, and safety products — ensuring compliance and integrity for a frictionless experience across all platforms.
Core Infrastructure
Our infrastructure team leads site reliability, computing, and networking across Joyner’s sites nationwide — the backbone of everything we build and run.
Marketplace & Rides
We build the technology connecting riders to drivers and shippers to carriers — making Joyner’s ridesharing and logistics products faster, safer, and more reliable.
Services We Offer
Business Intelligence & Payments
We build the financial systems behind Joyner’s payments, risk, and safety products — ensuring compliance and integrity for a frictionless experience across all platforms.
Core Infrastructure & Maps
Our Core Infrastructure team leads site reliability, computing, and networking. Our Maps team uses ML, GPS, and telematics to make transportation safer and more accessible.
Marketplace & Rides Platform
We build the technology behind ridesharing, freight, and broker marketplace — connecting riders with drivers and shippers with carriers at the push of a button.
Policies & Documents
Product & Engineering Policies (6 policies)
API Access & Security Policy
Change Management Policy
Data Engineering Standards
Incident Response & Postmortem Policy
Software Development Lifecycle (SDLC) Policy
Software Release Management Policy
Department Forms
5 forms available — Click any form below. Your name and alias will be pre-filled. You will receive a confirmation email with your ticket number.
Frequently Asked Questions
How do I request a new feature for a Joyner product?
Submit a Product Feature Request below. Include the product name, feature description, problem it solves, and who would benefit. Requests are reviewed in our sprint planning cycle.
How do I report a bug or technical issue?
Use the Bug / Technical Issue Report form. Critical issues are prioritized same-day. Include steps to reproduce and your device/browser information for fastest resolution.
How do I get API access to a Joyner platform?
Submit an API / Platform Access Request with your use case, required access level, and team information. Requests are reviewed by our security and engineering team.
How does Product & Engineering support other departments?
We partner with every Joyner department to build the tools they need. Submit a request below or contact product@myjoyner.com to start a conversation about your technology needs.
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