Mobility
Joyner Mobility delivers dependable non-emergency transportation services for patients and individuals requiring mobility support — working closely with healthcare providers and care facilities to provide safe, timely, and compassionate transportation solutions across 200+ cities nationwide.
Department Head: Stephen Goro, Director of Joyner Mobility ·
Avg Response: Within 3 hrs ·
Hours: Mon–Fri 8:00 AM – 9:00 PM ET
At a Glance
200+
Cities Served
Non-emergency medical and mobility transport available across 200+ cities nationwide.
CNA
On Every Vehicle
A Certified Nursing Assistant rides on every Joyner Mobility vehicle to assist passengers.
Wi-Fi
On Every Vehicle
Complimentary internet access on all Joyner Mobility vehicles.
3 hrs
Avg Response Time
From request to trip confirmation — compassionate, professional, and reliable.
How to Work With Us
1
Open a Ticket or Schedule a Trip
Submit a mobility transportation request or schedule a trip using Quick Links or the request form. Takes about 2 minutes — provide passenger name, pickup, destination, and any accessibility needs.
2
We Review
A Mobility team member reviews your request within 8 hours and confirms availability, scheduling, and CNA assignment based on the passenger's needs.
3
We Schedule
Your trip is scheduled, a driver and CNA are assigned, and you are updated via Teams or email with trip details and the driver's contact information.
4
Trip Confirmed
You receive trip confirmation with driver details, pickup time, and any special instructions via email. Need to make a change? Use the Trip Changes or Trip Cancellation quick links.
Services We Offer
Mobility Transportation Service
Services offered in over 200 cities across the US — providing safe, caring, and reliable transportation for passengers with limited mobility.
CNA Passenger Assistance
Each vehicle has a CNA presence to help passengers get on and off the bus — ensuring every rider receives the care and assistance they need throughout their journey.
Wi-Fi Internet Access
Complimentary internet access for passengers on every Mobility vehicle — keeping riders connected throughout their trip.
Healthcare Facility Partnerships
We partner with healthcare facilities to provide dependable transportation solutions for patients, residents, and clients who need reliable mobility services.
Our Mission
"To promote independence and self-sufficiency for people with limited mobility by providing caring, customer-focused transportation options in a safe, customer focused and cost effective way."
We Connect
We connect with you because we are in this together.
We Enable
We enable the customer experience through our processes, work product, and services.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us.
We Inspire
We help people who have a difficult time helping themselves get around, and we do it in an Outstand!ng way that helps and inspires others.
Strategic Goals
1
Influence and contribute to customer focused solutions.
2
Positively influence Company expenses and manage risk exposures.
3
Develop employees for Company needs.
4
To become the customer's first and best choice mobility service provider.
5
Enable trust with our customers and the communities we serve.
News & Announcements
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Ready to Schedule a Trip or Partner With Mobility?
Schedule a mobility trip, request CNA assistance, or submit a lead for a healthcare facility partnership. Monday through Friday, 8:00 AM to 9:00 PM ET.