Joyner Mobility
Joyner Mobility delivers dependable non-emergency transportation services for patients and individuals requiring mobility support. We work closely with healthcare providers and care facilities to provide safe, timely, and compassionate transportation solutions.
Department Head
Stephen Goro
Director of Joyner Mobility
Last Updated
January 2026
Page content & resources
Hours of Operation
Mon – Fri
8:00 AM – 9:00 PM ET
200+
Cities served across the United States
CNA
Certified Nursing Assistant on every vehicle
Wi-Fi
Complimentary internet access on all vehicles
How to Work With Us
1
Open a Ticket
Submit a mobility transportation request or schedule a trip using Quick Links or the request form.
Takes 2 min
2
We Review
A Mobility team member reviews your request within 8 hours and confirms availability and scheduling.
Within 8 hrs
3
We Schedule
Your trip is scheduled, a driver and CNA are assigned, and you are updated via Teams or email.
Within 2 hrs
4
Confirmation
You receive trip confirmation with driver details, pickup time, and any special instructions via email.
Trip confirmed
Department News
View allUpdate
Joyner Mobility now serving 200+ cities across the United States — contact the team to confirm coverage in your area
General
CNA onboard program fully deployed across all Joyner Mobility vehicles — every ride now includes certified passenger assistance
General
Wi-Fi internet access now available on all Joyner Mobility vehicles as a standard passenger amenity
Update
New healthcare provider partnership program launching Q1 2026 — contact mobility@myjoyner.com for partnership details
Our Mission
To promote independence and self-sufficiency for people with limited mobility by providing caring, customer-focused transportation options in a safe, customer-focused, and cost-effective way.
Department Announcements
View allUpdate
Now serving 200+ cities — contact us to confirm coverage in your area
General
CNA onboard program fully deployed across all Joyner Mobility vehicles
General
New healthcare provider partnership program launching Q1 2026
Services We Offer
Mobility Transportation Service
Non-emergency medical and mobility transportation available in over 200 cities across the United States — connecting patients and individuals with limited mobility to healthcare providers, care facilities, and essential destinations safely and on time.
CNA Passenger Assistance
Every Joyner Mobility vehicle has a Certified Nursing Assistant (CNA) on board to assist passengers getting on and off the vehicle — providing hands-on support, compassionate care, and a safe, dignified experience for every rider.
Wi-Fi Internet Access
Complimentary Wi-Fi internet access is available on all Joyner Mobility vehicles — keeping passengers connected, informed, and comfortable throughout their journey.
Strategic Goals
1
Influence and contribute to customer focused solutions — placing the passenger experience at the center of every trip we provide.2
Positively influence company expenses and manage risk exposures through safe operations, route efficiency, and proactive vehicle maintenance.3
Develop employees for company needs through ongoing driver training, CNA certification support, and passenger care standards.4
Become the customer’s first and best choice mobility service provider in every market we serve.5
Enable trust with our customers and the communities we serve through consistent, compassionate, and reliable service delivery.How We Add Value
We Connect
We connect with you because we are in this together. Joyner Mobility is your trusted transportation partner — building relationships with patients, families, healthcare providers, and care facilities based on compassion, reliability, and respect.
We Enable
We enable the customer experience through our mobility transportation processes, CNA-supported service, and passenger-first thinking — making it possible for individuals with limited mobility to get where they need to go with dignity and confidence.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — delivering every ride with accountability, professionalism, and the highest standards of passenger care.
We Inspire
We help people who have a difficult time helping themselves get around — and we do it in an Outstanding way that helps and inspires others. Every ride we provide is an act of service to our community.
Policies & SOPs
View allPassenger Assistance Standards
Guide · Jan 2026
Driver Safety & NEMT Compliance
Policy · Jan 2026
Trip Booking & Scheduling SOP
SOP · Jan 2026
Incident Reporting SOP
SOP · Jan 2026
Patient Privacy & HIPAA Guide
Guide · Jan 2026
Frequently Asked Questions
What types of passengers does Joyner Mobility serve?
Joyner Mobility specializes in non-emergency medical transportation (NEMT) for patients and individuals requiring mobility support. We serve patients traveling to and from medical appointments, dialysis centers, rehabilitation facilities, hospitals, and care facilities. We also serve individuals with physical mobility limitations who need compassionate, assisted transportation. All rides include a Certified Nursing Assistant (CNA) on board to provide boarding and deboarding assistance.
How do I schedule a non-emergency transportation trip?
Trips are scheduled using the “Schedule and Manage Non-Emergency Transportation Service” Quick Link or by opening a Mobility Ticket. Include the passenger name, pickup address, destination, date and time, any mobility equipment requirements (wheelchair, walker, etc.), and any special medical or care notes. Trips should be scheduled at least 24 hours in advance when possible. For same-day or urgent requests, contact mobility@myjoyner.com directly.
What is the role of the CNA on each vehicle?
Every Joyner Mobility vehicle has a Certified Nursing Assistant (CNA) on board whose primary role is to assist passengers getting on and off the vehicle safely and with dignity. CNAs provide hands-on physical assistance, help secure mobility equipment such as wheelchairs, and ensure each passenger is comfortable and safely seated throughout the journey. CNAs do not provide medical treatment during transport but are trained to respond to passenger needs and contact emergency services if required.
How do I request a change or cancellation to a scheduled trip?
Trip changes and cancellations are submitted using the “Request Changes or Updates to Scheduled Trips” Quick Link. Include the original trip details, the change or cancellation being requested, and the reason. Changes should be submitted as early as possible — at least 4 hours before the scheduled pickup time when possible. Last-minute cancellations may impact future scheduling availability. Contact mobility@myjoyner.com for urgent changes.
What cities does Joyner Mobility currently serve?
Joyner Mobility currently operates in over 200 cities across the United States. Coverage areas continue to expand as the service grows. To confirm whether service is available in a specific city or region, contact the Mobility team at mobility@myjoyner.com or open a Mobility Ticket with your location. Healthcare providers and care facilities interested in establishing a Joyner Mobility partnership in their area should also reach out via email.
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