Safety & Insurance Services
We promote a safe work environment and protect Joyner, its employees, and business operations through safety programs, insurance management, and incident response. We support accident prevention, claims administration, regulatory compliance, and risk mitigation across the organization.
Safety Emergency?
Call (877) 240-9784 immediately — Safety & Insurance is available 24 hours a day, 7 days a week to respond to safety incidents.
Department Head: Jane Fogleman, Director of Safety & Insurance ·
Avg Response: Within 2 hrs ·
Hours: 24 / 7
Our Mission
"We’re dedicated to keeping our customers and associates safe on the road. We are the core of Joyner’s business. We’re working to redefine what safety on the road means on a national scale — building a transportation network that every customer, driver, and partner can trust with their lives."
Services We Offer
Safety Brand
Aligns Joyner’s marketing teams to share our safety features, efforts, and story with the public. We partner with industry experts in rider safety, human trafficking prevention, and road safety to make the road safer for all.
Insurance
Anticipates and minimizes risk, and stands ready to respond should things go wrong for customers, employees, business partners, and the company.
Data Science
Provides timely, accurate, and actionable safety insights and analytical solutions that drive safety outcomes and support insurance delivery.
Incident Response
Delivers a fast, accurate, and empathetic response to every reported safety incident while gathering robust data and insights that enable future incident prevention.
Safety Operations
Ensures all Joyner businesses operate with the highest possible safety standards across every market and service type.
Safety Product
Leverages technology to help make Joyner a trusted choice for accessing transportation, and supports customers with empathy and care when things go wrong.
Strategic Goals
1
Influence and contribute to customer focused safety solutions that build trust in Joyner’s platform.
2
Positively influence company expenses and manage risk exposures through proactive safety programs and disciplined claims management.
3
Develop employees for company needs through ongoing safety training, certifications, and awareness programs.
4
Design and implement safety solutions used by Joyner, service providers, and driver-partners every day across all markets.
5
Mitigate safety incidents and accidents at Joyner through data-driven practices, prevention programs, and operational standards.
6
Promptly and efficiently address every reported incident with speed, accuracy, and empathy.
How We Add Value
We Connect
We connect with you because we are in this together. Safety & Insurance is Joyner’s frontline partner for keeping every person — associate, driver, and customer — safe every day.
We Enable
We enable your experience through our safety processes, work products, services, and thinking — giving every team the tools and knowledge to operate with confidence and care.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — responding to every incident with speed, accuracy, and empathy.
We Change How People Move
We help change the way people and things move — redefining what road safety means on a national scale and building a transportation network that communities can trust.
We Create Positive Impact
We create a positive impact on the environment and the cities we live in by making them safer for everyone — partnering with industry experts in rider safety, human trafficking prevention, and road safety.
We Solve Safety Challenges
We solve unique safety and societal challenges that others don’t — leveraging data, technology, and empathy to protect Joyner’s people, partners, and customers.
How to Work With Us
1
Report or Submit
Report an incident or submit a request using Quick Links or call (877) 240-9784 — available 24/7. Takes 2 min.
2
We Review
A team member reviews your submission and responds within 2 hours — faster for emergencies.
3
We Respond
Your request is handled, your incident is documented, and you are kept updated via Teams or email. Within 4 hrs.
4
Confirmation
You receive confirmation, case documentation, and any required next steps via email.
Department Resources
Report an Incident
Safety incident report for any accident, injury, or near miss.
Report Safety Concern
Non-emergency concern flagging for Safety & Insurance review.
File Insurance Claim
Submit a claim for review and processing by Safety & Insurance.
Vehicle Pre-Check
Submit your DOT-required vehicle pre-trip or post-trip inspection form.
Policies & SOPs
Key PoliciesView all ›
Related Departments
Risk Management
Enterprise risk oversight
Compliance Services
Regulatory compliance
Driver Services
Driver safety & compliance
HR & Employee Care
Associate wellbeing
Department Forms
7 forms available — Click any form below. Your name and alias will be pre-filled. You will receive a confirmation email with your ticket number. Contact safety@myjoyner.com for urgent matters.
Frequently Asked Questions
How do I report a safety incident or accident?
All safety incidents and accidents must be reported within 2 hours of occurrence. Use the “Report an Incident” Quick Link on the right sidebar, or call (877) 240-9784 — Safety & Insurance is available 24/7. For life-safety emergencies, call 911 first, then notify Safety & Insurance immediately. Include the date, time, location, individuals involved, and a description of what occurred.
How do I file an insurance claim for a vehicle accident?
Vehicle accident claims should be filed using the “File an Insurance Claim” or “Submit Accident Documentation” Quick Links. Include photos of the scene, vehicle damage, driver information, witness contacts, and a police report number if applicable. All claims should be initiated within 24 hours of the incident. Contact safety@myjoyner.com with questions about the claims process.
What is the vehicle pre-check process?
All Joyner fleet vehicles and driver-partner vehicles are required to complete a vehicle pre-check before each shift or trip. Submit your pre-check report using the “Submit Vehicle Pre-Check Report” Quick Link or the dedicated form. Pre-check reports cover vehicle condition, lights, brakes, tires, fluid levels, and safety equipment. Incomplete or missing pre-check reports may result in operational restrictions.
How does Safety & Insurance support DOT compliance?
Safety & Insurance oversees Joyner’s compliance with Department of Transportation regulations across all applicable business lines. This includes driver qualification files, hours-of-service compliance, vehicle inspection records, and annual DOT reviews. During the annual DOT compliance review, Safety will contact affected departments directly for required documentation. Submit DOT-related documents using the “Submit DOT Safety Documentation” Quick Link.
What safety training is available for associates and driver-partners?
Safety & Insurance works with Joyner University and Learning & Development to deliver ongoing safety training for associates and driver-partners. Training topics include defensive driving, incident reporting, DOT compliance, road safety awareness, and emergency response procedures. Training schedules are posted through Joyner One and Joyner University. For department-specific training requests, contact safety@myjoyner.com.
Policies & Documents
Safety & Insurance Policies (12 policies)
Active Threat Response Policy
DOT Compliance Policy
Drug & Alcohol Testing Policy
Emergency Action Plan
Fire Safety Policy
First Aid & Medical Emergency Policy
OSHA Compliance Policy
Personal Protective Equipment (PPE) Policy
Safety & Health Policy
Vehicle Accident Reporting Policy
Workers’ Compensation Policy
Workplace Safety & Incident Reporting
News & Announcements
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