Drivers & Dispatch: Driver Services is available 24 hours a day, 7 days a week at (877) 240-9784 for route support, accident response, and all operational needs.
Driver Services
We serve as the central coordination hub for Joyner’s operations, dispatching resources, managing assignments, and ensuring timely communication across departments. Our team monitors activities in real time, supports field personnel, and helps keep operations running efficiently and effectively.
Department Head
Barbara Stevens
Director of Driver Services
Last Updated
January 2026
Page content & resources
Hours of Operation
24 / 7
Always available for drivers
How to Work With Us
1
Call or Submit
Call (877) 240-9784 or submit a request via Quick Link — available 24/7 for all driver and dispatch needs.
Takes 2 min
2
We Review
A Driver Services team member picks up your request within 30 minutes and begins coordination.
Within 30 min
3
We Process
Your request is handled and you are kept updated via Teams, phone, or email throughout.
Within 1 hr
4
Confirmation
You receive confirmation of resolution, updated assignments, or next steps via email.
Request complete
Department News
View allUpdate
Vehicle pre-inspection form updated for 2026 — all drivers must use the new form before every shift
General
Accident second responder protocol updated — all drivers should review the new post-accident communication steps
General
Route monitoring tools upgraded — Driver Services now has real-time visibility into all active company vehicle routes
Update
Delay reporting process streamlined — all delays must be reported within 15 minutes of occurrence using the Quick Link
Our Mission
Provide communications with professionalism, compassion, and efficiency. Striving to do the right thing, for the right reason, at the right time — for every driver, every customer, and every community we serve.
Department Announcements
View allUpdate
New vehicle pre-inspection form required before every shift starting January 2026
General
Updated post-accident communication protocol now in effect — all drivers should review
General
Delays must be reported within 15 minutes using the Report a Delay Quick Link
Services We Offer
- Driver Support — Serves as the primary communication link between drivers and the organization for general driver needs, concerns, expense planning and reporting, and workforce planning and strategy.
- Customer Support Coordination — Provides real-time shipment status updates to customers and assists the Service Center with driver communication for complex delivery circumstances requiring direct coordination.
- Accident Second Responder — Provides safety support and communication assistance to drivers following an accident, coordinating with Safety & Insurance and ensuring the driver has the guidance they need on the scene.
- Risk & Reporting — Monitors vehicle operations by company drivers in real time and advises driver-partners accordingly to reduce risk, ensure compliance, and maintain safe operational standards across all routes.
Strategic Goals
1
Influence and contribute to customer focused solutions by ensuring every driver interaction reflects Joyner’s commitment to Outstanding service.2
Positively influence company expenses through optimized routing and actively manage risk exposures over the road across all Joyner operations.3
Provide customers with a seamless and Outstanding experience that reduces customer effort and builds trust in Joyner’s transportation network.How We Add Value
We Connect
We connect with you because we are in this together. Driver Services bridges the gap between drivers on the road and the organization — ensuring every driver has the communication, support, and resources they need.
We Enable
We enable your experience through our dispatch processes, route coordination, workforce planning, and real-time communication — keeping operations moving efficiently from dispatch to delivery.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — standing behind every driver, every route, and every customer commitment with full accountability.
Policies & SOPs
View allVehicle Pre-Inspection SOP
SOP · Jan 2026
Accident Second Responder SOP
SOP · Jan 2026
Delay Reporting Policy
Policy · Jan 2026
Route Monitoring Protocol
SOP · Jan 2026
Driver Safety Standards
Policy · Jan 2026
Department Resources
Events & Deadlines
View calendarNo upcoming events scheduled.
Contact driverservices@myjoyner.com for scheduling information.
Frequently Asked Questions
What do I do if I’m involved in an accident on the road?
If you are involved in an accident, first ensure your safety and the safety of others. Call 911 if there are injuries or if required by law. Then contact Driver Services immediately at (877) 240-9784 — available 24/7. Driver Services serves as your Accident Second Responder, coordinating with Safety & Insurance on your behalf and providing guidance on required documentation, reporting steps, and next actions. Do not admit fault or sign any documents without first speaking with Driver Services.
How do I report a route delay?
All route delays must be reported within 15 minutes of occurrence using the “Report a Delay” Quick Link on the right sidebar, or by calling (877) 240-9784. Include the load or route number, the expected vs. actual timeline, the reason for the delay, and your current location. Driver Services will update the customer and coordinate any necessary adjustments to the delivery timeline or route.
What is the vehicle pre-inspection requirement?
All drivers are required to complete a vehicle pre-inspection before every shift using the updated 2026 form. Submit your completed pre-check using the “Submit Vehicle Pre-Inspection Form” Quick Link. The inspection covers vehicle condition, lights, brakes, tires, fluid levels, and safety equipment. Pre-inspections that are not submitted may result in operational restrictions. Contact Driver Services if you identify a vehicle issue during your pre-check.
How does Driver Services support customer shipment updates?
Driver Services provides real-time shipment status updates to customers and works closely with the Service Center for complex delivery situations that require direct driver communication. When a customer needs a status update or a shipment has a complication, the Service Center may engage Driver Services to coordinate directly with the driver on the road. Drivers should always keep Driver Services informed of any delays, route changes, or delivery issues so customers can be updated promptly.
How do I request assistance with a route, load, or delivery issue?
Route, load, and delivery assistance requests should be submitted using the “Request Assistance with Routes, Loads, or Deliveries” Quick Link or by calling Driver Services directly at (877) 240-9784. Include the load or route number, a description of the issue, and your current location. Driver Services will coordinate with dispatch, operations, and the customer as needed to resolve the situation as quickly as possible.
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