Driver Services
We serve as the central coordination hub for Joyner’s operations, dispatching resources, managing assignments, and ensuring timely communication across departments. Our team monitors activities in real time, supports field personnel, and helps keep operations running efficiently and effectively.
Drivers & Dispatch:
Driver Services is available 24 hours a day, 7 days a week at (877) 240-9784 for route support, accident response, and all operational needs.
Department Head: Barbara Stevens, Director of Driver Services ·
Avg Response: Within 1 hr ·
Hours: 24 / 7
How to Work With Us
1
Call or Submit
Call (877) 240-9784 or submit a request via Quick Link — available 24/7 for all driver and dispatch needs. Takes 2 min.
2
We Review
A Driver Services team member picks up your request within 30 minutes and begins coordination.
3
We Process
Your request is handled and you are kept updated via Teams, phone, or email throughout. Within 1 hr.
4
Confirmation
You receive confirmation of resolution, updated assignments, or next steps via email.
News & Announcements
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Our Mission
"Provide communications with professionalism, compassion, and efficiency. Striving to do the right thing, for the right reason, at the right time — for every driver, every customer, and every community we serve."
Services We Offer
Driver Support
Serves as the primary communication link between drivers and the organization for general driver needs, concerns, expense planning and reporting, and workforce planning and strategy.
Customer Support Coordination
Provides real-time shipment status updates to customers and assists the Service Center with driver communication for complex delivery circumstances requiring direct coordination.
Accident Second Responder
Provides safety support and communication assistance to drivers following an accident, coordinating with Safety & Insurance and ensuring the driver has the guidance they need on the scene.
Risk & Reporting
Monitors vehicle operations by company drivers in real time and advises driver-partners accordingly to reduce risk, ensure compliance, and maintain safe operational standards across all routes.
Strategic Goals
1
Influence and contribute to customer focused solutions by ensuring every driver interaction reflects Joyner’s commitment to Outstanding service.
2
Positively influence company expenses through optimized routing and actively manage risk exposures over the road across all Joyner operations.
3
Provide customers with a seamless and Outstanding experience that reduces customer effort and builds trust in Joyner’s transportation network.
How We Add Value
We Connect
We connect with you because we are in this together. Driver Services bridges the gap between drivers on the road and the organization — ensuring every driver has the communication, support, and resources they need.
We Enable
We enable your experience through our dispatch processes, route coordination, workforce planning, and real-time communication — keeping operations moving efficiently from dispatch to delivery.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — standing behind every driver, every route, and every customer commitment with full accountability.
Policies & SOPs
Key PoliciesView all ›
Department Resources
Customer Outreach Request
Request customer follow-up or outreach coordination from Driver Services.
Route & Load Assistance
Request route support, load guidance, or delivery assistance from the Driver Services team.
Vehicle Pre-Inspection
Submit your DOT-required vehicle pre-trip or post-trip inspection form before or after every shift.
Report a Delay
Flag a route or delivery delay immediately. Include load number, reason, and current location.
Frequently Asked Questions
What do I do if I’m involved in an accident on the road?
If you are involved in an accident, first ensure your safety and the safety of others. Call 911 if there are injuries or if required by law. Then contact Driver Services immediately at (877) 240-9784 — available 24/7. Driver Services serves as your Accident Second Responder, coordinating with Safety & Insurance on your behalf and providing guidance on required documentation, reporting steps, and next actions. Do not admit fault or sign any documents without first speaking with Driver Services.
How do I report a route delay?
All route delays must be reported within 15 minutes of occurrence using the “Report a Delay” Quick Link on the right sidebar, or by calling (877) 240-9784. Include the load or route number, the expected vs. actual timeline, the reason for the delay, and your current location. Driver Services will update the customer and coordinate any necessary adjustments to the delivery timeline or route.
What is the vehicle pre-inspection requirement?
All drivers are required to complete a vehicle pre-inspection before every shift using the updated 2026 form. Submit your completed pre-check using the “Submit Vehicle Pre-Inspection Form” Quick Link. The inspection covers vehicle condition, lights, brakes, tires, fluid levels, and safety equipment. Pre-inspections that are not submitted may result in operational restrictions. Contact Driver Services if you identify a vehicle issue during your pre-check.
How does Driver Services support customer shipment updates?
Driver Services provides real-time shipment status updates to customers and works closely with the Service Center for complex delivery situations that require direct driver communication. When a customer needs a status update or a shipment has a complication, the Service Center may engage Driver Services to coordinate directly with the driver on the road. Drivers should always keep Driver Services informed of any delays, route changes, or delivery issues so customers can be updated promptly.
How do I request assistance with a route, load, or delivery issue?
Route, load, and delivery assistance requests should be submitted using the “Request Assistance with Routes, Loads, or Deliveries” Quick Link or by calling Driver Services directly at (877) 240-9784. Include the load or route number, a description of the issue, and your current location. Driver Services will coordinate with dispatch, operations, and the customer as needed to resolve the situation as quickly as possible.
Related Departments
Safety & Insurance
Accident & insurance support
Workforce Management
Scheduling & route monitoring
Operations & Launch
Operational coordination
Service Center
Customer shipment support
Policies & Documents
Key Policy Documents (7 documents)
Driver Qualification & Onboarding PolicyPDF
Hours of Service (HOS) Compliance PolicyPDF
Pre-Trip & Post-Trip Inspection PolicyPDF
Driver Accident Reporting PolicyPDF
Driver Performance & Safety StandardsPDF
Roadside Inspection Response PolicyPDF
License & Certification Maintenance PolicyPDF
Driver Services Policies (12 policies)
Cargo Securement Policy
Defensive Driving Policy
Driver Code of Conduct
Driver Onboarding Guide
Driver Qualification Policy
Electronic Logging Device (ELD) Policy
Fuel Card Usage Policy
Hours of Service Policy
Roadside Breakdown Procedures
Severe Weather Operations Policy
Vehicle Cleanliness Standards
Vehicle Inspection Policy
Department Forms
7 forms available — Click any form below. Your name and alias will be pre-filled. You will receive a confirmation email with your ticket number. Contact dispatch@myjoyner.com for urgent matters.
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