Roadside Emergency? Dispatch an Autow ticket immediately using Quick Links or contact the Autow emergency line — available 24 hours a day, 7 days a week.
Autow
Joyner Autow provides roadside assistance and motor club services to help members stay safe and mobile when unexpected vehicle issues arise — delivering dependable support to get every member back on the road quickly and with confidence.
Department Head: Elaine Gillams, Director of Joyner Autow ·
Avg Response: Within 1 hr ·
Hours: 24 / 7
At a Glance
24/7
Always Available
Emergency roadside support available around the clock, every day of the year.
1 hr
Avg Response Time
From dispatch to technician arrival — fast, professional, reliable.
4
Core Services
Roadside assistance, towing, lockout, and motor club membership benefits.
1,700+
Service Providers
A nationwide network of trusted roadside and towing partners.
How It Works
1
Call or Dispatch
Dispatch an Autow ticket using Quick Links or contact the Autow team directly for immediate roadside support. Available 24/7 — takes about 2 minutes.
2
We Review
An Autow dispatcher reviews your request within 1 hour and identifies the nearest available service provider for your location and service type.
3
We Dispatch
A certified roadside technician or tow provider is dispatched to your location — you receive real-time ETA updates throughout the process.
4
Back on the Road
Service is completed and you receive confirmation plus any documentation or reimbursement instructions via email. Service complete.
Services We Offer
Car Towing
Towing service up to 75 miles — getting you and your vehicle safely to the nearest repair facility or destination of your choice.
Ditch Extraction
Extraction service to get your vehicle out of a ditch and back on the road. Some restrictions may apply.
Key Lock Out
Locked out of your vehicle? Our service providers will get you back in and on your way quickly and safely.
Fuel Delivery
Run out of fuel? We'll deliver enough to get you to the nearest gas station and back on the road.
Battery Jump Start
Dead battery? Our service providers will jump start your vehicle and get you moving again without the wait.
Flat Tire Assistance
Flat tire? We'll change it with your spare or arrange for the vehicle to be transported to a repair location.
Winching
Vehicle stuck and can't be moved? Our winching service will free your vehicle safely when standard extraction isn't an option.
Our Mission
"Roadside Assistance by Joyner allows customers to be assured Joyner is here to help 24 hours a day, 7 days a week. We're earning members trust by exceeding our members expectations through our products and services. While providing affordable and dependable Roadside Coverage to drivers across the US, customers can worry less while Joyner handles the rest."
We Connect
We connect with you because we are in this together.
We Enable
We enable the customer experience through our processes, work product, services, and thinking.
We Own
We own our responsibilities, decisions, and outcomes that you and our members entrust with us.
We're There When It Matters
We connect with our customers when they need us most.
We Grow Together
We connect with small businesses across the country, growing the reach of our brand.
Strategic Goals
1
Influence and contribute to customer focused solutions.
2
Positively influence Company expenses and manage risk exposures.
3
Develop employees for Company needs.
4
Grow Roadside Assistance by Joyner to all 50 states.
5
Reach sales goals and objectives in each state.
6
Expand Service Provider Network.
7
Develop and enhance the technology we use, to impact a better customer service experience for our customers.
News & Announcements
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Need Roadside Help or Have a Member to Enroll?
Dispatch a service ticket, submit a reimbursement claim, enroll a new member, or reach out to the Autow team directly. We are available 24 hours a day, 7 days a week.
Additional Forms & Resources
Use the forms below for member services, provider management, fleet accounts, and administrative requests. All submissions route directly to the Autow team.