Joyner AutoW
Joyner AutoW provides roadside assistance and motor club services to help members stay safe and mobile when unexpected vehicle issues arise. We deliver dependable support — including emergency roadside assistance — to get our members back on the road quickly and with confidence.
Department Head
Elaine Gillams
Director of Joyner AutoW
Last Updated
June 2026
Page content & resources
Hours of Operation
24 / 7
Always available for emergencies
How to Work With Us
1
Call or Dispatch
Dispatch an AutoW ticket using Quick Links or contact the AutoW team directly for immediate roadside support.
Takes 2 min
2
We Review
An AutoW dispatcher reviews your request within 1 hour and identifies the nearest available service provider.
Within 1 hr
3
We Dispatch
A certified roadside technician or tow provider is dispatched to your location — you receive updates throughout.
ETA confirmed
4
Back on the Road
Service is completed and you receive confirmation plus any documentation or reimbursement instructions via email.
Service complete
Department News
View allUpdate
Joyner AutoW service partner network expanding — new service providers being added across active markets in 2026
General
Reimbursement claim process updated — all out-of-pocket roadside expenses must be submitted within 30 days of the service date
General
Motor club member enrollment open — contact the AutoW team to learn about coverage options and benefits
Update
Service alert system now live — use the Service Alerts Quick Link for real-time updates on active dispatches
Our Mission
To perform for our customers the highest level of quality services at fair and market competitive prices. Providing Outstanding services in all areas including timeliness, attention to detail, and service-minded attitudes — getting every member back on the road safely and with confidence.
Department Announcements
View allUpdate
Service partner network expanding across active markets in 2026
General
Reimbursement claims must be submitted within 30 days of service date
General
Motor club member enrollment now open — contact AutoW for coverage details
Services We Offer
Emergency Roadside Assistance
24/7 emergency roadside assistance for members facing unexpected vehicle breakdowns — including flat tire service, battery jump-starts, lockout assistance, fuel delivery, and on-scene support to get members back on the road as quickly and safely as possible.
Towing Service
Professional towing services dispatched to members in need — connecting stranded drivers with trusted tow providers to safely transport vehicles to the nearest service facility or preferred repair location.
Lockout Assistance
Fast, professional lockout service for members locked out of their vehicle — dispatching certified technicians to unlock vehicles safely without damage, getting members back on the road with minimal delay.
Motor Club Member Services
Comprehensive motor club membership benefits — including roadside assistance coverage, reimbursement claims for out-of-pocket emergency expenses, and access to Joyner AutoW’s network of trusted service partners nationwide.
Strategic Goals
1
Influence and contribute to customer focused solutions — responding to every roadside emergency with speed, professionalism, and Outstanding care.2
Positively influence company expenses and manage risk exposures through efficient dispatch operations and a well-managed service partner network.3
Develop employees for company needs through ongoing dispatcher training, roadside safety certifications, and service partner management standards.4
Grow Joyner AutoW’s team of associates and expand our roadside service area reach across new markets and cities.5
Partner with additional enterprises and motor clubs to expand the AutoW service network and bring more roadside assistance options to the members we serve.How We Add Value
We Connect
We connect with you because we are in this together. Joyner AutoW is your roadside partner — building trust with members through fast, reliable, and compassionate service at their most stressful moments.
We Enable
We enable our members’ experience through our dispatch processes, roadside service network, and service-minded thinking — giving every member the confidence that help is on the way when they need it most.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — responding within 1 hour and delivering Outstanding roadside service with attention to detail and professionalism on every call.
We Build Relationships
We build relationships with our members and service partners daily — providing brand exposure for Joyner through every face-to-face roadside interaction across the communities we serve.
Policies & SOPs
View allRoadside Dispatch SOP
SOP · Jun 2026
Reimbursement Claim Policy
Policy · Jun 2026
Service Partner Vetting Standards
Guide · Jun 2026
Incident Reporting SOP
SOP · Jun 2026
Motor Club Member Benefits Guide
Guide · Jun 2026
Frequently Asked Questions
What services does Joyner AutoW provide?
Joyner AutoW provides roadside assistance and motor club services for members facing unexpected vehicle emergencies. Services include flat tire assistance, battery jump-starts, lockout assistance, fuel delivery, and towing coordination. Members also have access to motor club benefits including reimbursement claims for eligible out-of-pocket roadside expenses incurred outside of the Joyner AutoW service area. All services are available 24 hours a day, 7 days a week.
How do I request emergency roadside assistance?
Emergency roadside assistance is requested by dispatching an AutoW ticket using the “Dispatch AutoW Ticket” Quick Link on the right sidebar, or by contacting the AutoW team directly at autow@myjoyner.com. In a roadside emergency, use the quickest method available. Include your current location, vehicle make and model, the nature of the issue (flat tire, dead battery, lockout, etc.), and your contact number. A dispatcher will confirm your request and provide an estimated arrival time within 1 hour.
How do I submit a reimbursement claim for out-of-pocket roadside expenses?
Reimbursement claims for eligible out-of-pocket roadside expenses are submitted using the “Submit Reimbursement Claim” Quick Link. Include the date of service, a description of the roadside issue, the service provider used, the amount paid, and supporting documentation such as a receipt or invoice. Claims must be submitted within 30 days of the service date. For questions about claim eligibility or status, contact autow@myjoyner.com.
How do I refer a new service partner to the Joyner AutoW network?
Service partner leads are submitted using the “Submit a Service Partner Lead” Quick Link. Include the company name, contact information, the type of roadside services they provide (towing, tire service, lockout, etc.), their service area, and any relevant background on the opportunity. The AutoW team will vet and follow up with the prospective partner. Joyner AutoW is actively expanding its service partner network to improve coverage and response times across all active markets.
What is the Joyner AutoW motor club membership and how do I enroll?
The Joyner AutoW motor club provides members with access to roadside assistance coverage, reimbursement benefits for eligible emergency expenses, and Joyner’s nationwide network of certified service partners. Membership enrollment is currently open. To learn more about coverage options, benefits, and enrollment, contact the AutoW team at autow@myjoyner.com. Motor club details including coverage limits, eligible services, and geographic coverage will be provided during the enrollment process.
Related Departments