Risk Management Services
We identify, assess, and help mitigate risks that could impact Joyner’s people, operations, customers, and business objectives. Our team develops risk management strategies, supports incident response, and promotes practices that protect the organization and support long-term success.
Department Head: AL Brown, Director of Risk Management ·
Avg Response: Within 2 hrs ·
Hours: Mon–Fri 8:00 AM – 5:00 PM ET
How to Work With Us
1
Submit or Call
Submit a request using Quick Links or call us at (877) 240-9784 to report a risk or incident. Takes 2 min.
2
We Review
A risk team member reviews your submission and responds within 2 business hours.
3
We Process
Your request is handled and you are kept updated via Microsoft Teams or email. Within 4 hrs.
4
Confirmation
You receive confirmation, findings, and any required next steps or documentation via email.
News & Announcements
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Our Mission
"Risk Management Services provides a framework for risk management activities and promotes a risk management culture throughout Joyner. We aggregate and report on organizational risks to help inform strategic and operational planning, and assist leaders in ensuring Joyner maintains capital commensurate with its risk exposure."
Services We Offer
Risk Management Services
Evaluates and manages risk across each department within Joyner, ensuring every area of the organization is operating within acceptable risk parameters.
Model Risk Management
Maintains a robust control framework aimed at identifying, assessing, and mitigating model risk — ensuring analytical models used across the business are sound, validated, and properly governed.
Risk Analytics
Delivers data-driven risk analysis to support business decisions, operational planning, and proactive risk identification across Joyner’s operations.
Reporting & Regulatory Relations
Manages risk reporting obligations and maintains relationships with regulatory bodies to ensure Joyner remains transparent, compliant, and responsive to oversight requirements.
Root Cause Analysis
Investigates incidents and operational failures to identify underlying causes, prevent recurrence, and drive continuous improvement across all departments.
Strategic Goals
1
Risk Governance & Culture
Foster a risk-aware culture across Joyner where every associate understands their role in identifying and managing risk responsibly.
2
Risk Management Framework
Maintain and continuously improve Joyner’s enterprise risk management framework to ensure risks are consistently identified, assessed, and mitigated.
3
Strategic Risk Management
Align risk management activities with Joyner’s strategic objectives to ensure risk exposure supports — rather than hinders — organizational growth and opportunity.
4
Risk Aggregation & Reporting
Aggregate and report organizational risk data to leadership to inform capital planning, strategic decisions, and regulatory compliance.
How We Add Value
We Connect
We connect with you because we are in this together. Risk Management Services partners with every department to build a culture where risk awareness and proactive protection are part of how Joyner operates.
We Enable
We enable your experience through our processes, risk frameworks, work products, and analytical thinking — giving every team the tools to act confidently while managing exposure effectively.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — taking accountability for identifying, assessing, and mitigating risk across the organization.
We Take Calculated Risks
We take risks to fulfill the Joyner mission of assisting more people in more ways — understanding that growth requires courage, and that our job is to make those risks informed and manageable.
We Identify Risk
We proactively identify potential risks across Joyner’s operations, people, technology, and markets — so that threats are surfaced early and addressed before they become crises.
We Protect Joyner
We safeguard Joyner’s assets and protect the organization’s financial integrity — ensuring that our risk posture supports long-term stability, growth, and the trust of our customers and partners.
Policies & SOPs
Key PoliciesView all ›
Department Resources
Report Risk or Incident
Submit a risk report, incident, or near miss for immediate review by the Risk Management team.
Report Operational Risk
Submit a business or operational risk for evaluation and risk register tracking.
Submit Accident Documentation
Upload accident or claims documentation required for insurance processing and regulatory compliance.
File Insurance Claim
Initiate an insurance claim within 48 hours of an incident to ensure timely processing.
Frequently Asked Questions
How do I report a risk, incident, or near miss?
Risks, incidents, and near misses should be reported immediately using the “Report a Risk, Incident, or Near Miss” Quick Link on the right sidebar, or by calling (877) 240-9784. Include the date, location, people involved, a description of what happened, and any immediate actions taken. All incidents are reviewed within 2 hours. For life-safety emergencies, call 911 first, then notify Risk Management.
How do I file an insurance claim?
Insurance claims must be filed within 48 hours of an incident occurring. Use the “File an Insurance Claim” Quick Link to submit your claim, or submit accident documentation first using “Submit Accident or Claims Documentation.” Include photos, witness information, and a full description of the incident. Claims submitted after the 48-hour window may be subject to review delays. Contact risk@myjoyner.com with questions.
What is the Root Cause Analysis process?
Root Cause Analysis (RCA) is conducted after incidents, operational failures, or near misses to identify the underlying causes and prevent recurrence. Risk Management Services leads the RCA process in coordination with the affected department. To initiate an RCA, submit an incident report using the Quick Link. The team will reach out within 2 business hours to begin the review. All RCA findings are documented and shared with relevant stakeholders.
How does Risk Management support department-level risk assessments?
Risk Management Services partners with each department to conduct periodic risk evaluations, identify emerging risks, and implement appropriate mitigations. Department heads can request a risk assessment consultation by submitting through the “Report Operational or Business Risks” Quick Link. The team uses Joyner’s Enterprise Risk Management Framework to ensure consistent, structured assessments across all business areas.
How does Joyner’s Risk Management Framework work?
Joyner’s Enterprise Risk Management Framework is built around four pillars: Risk Governance & Culture, Risk Management Framework, Strategic Risk Management, and Risk Aggregation & Reporting. The framework guides how risks are identified, assessed, reported, and mitigated across the organization. It was updated in January 2026 and all department heads are encouraged to review the updated guidelines available through Risk Management Services.
Related Departments
Legal Services
Legal risk & liability
Compliance Services
Regulatory risk alignment
Safety & Insurance
Safety programs & claims
Financial Services
Financial risk & capital
Policies & Documents
Risk Management Policies (6 policies)
Business Continuity Policy
Disaster Recovery Policy
Enterprise Risk Assessment Policy
Enterprise Risk Management Policy
Incident & Near Miss Reporting Policy
Insurance Claims Policy
Department Forms
6 forms available — Click any form below. Your name and alias will be pre-filled. You will receive a confirmation email with your ticket number. Contact risk@myjoyner.com for urgent matters.
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