Risk Management Services
We identify, assess, and help mitigate risks that could impact Joyner’s people, operations, customers, and business objectives. Our team develops risk management strategies, supports incident response, and promotes practices that protect the organization and support long-term success.
Department Head
AL Brown
Director of Risk Management
Last Updated
January 2026
Page content & resources
Hours of Operation
Mon – Fri
8:00 AM – 5:00 PM ET
How to Work With Us
1
Submit or Call
Submit a request using Quick Links or call us at (877) 240-9784 to report a risk or incident.
Takes 2 min
2
We Review
A risk team member reviews your submission and responds within 2 business hours.
Within 2 hrs
3
We Process
Your request is handled and you are kept updated via Microsoft Teams or email.
Within 4 hrs
4
Confirmation
You receive confirmation, findings, and any required next steps or documentation via email.
Request complete
Department News
View allUpdate
2026 Risk Management Framework updated — all department heads should review the new risk assessment guidelines
General
Q1 risk aggregation report complete — organizational risk summary available to leadership upon request
General
Root cause analysis process updated — all departments should use the new incident reporting form
Update
Insurance claims process updated — all claims must be filed within 48 hours of an incident occurring
Our Mission
Risk Management Services provides a framework for risk management activities and promotes a risk management culture throughout Joyner. We aggregate and report on organizational risks to help inform strategic and operational planning, and assist leaders in ensuring Joyner maintains capital commensurate with its risk exposure.
Department Announcements
View allUpdate
2026 Risk Management Framework updated — review new assessment guidelines
General
Insurance claims now must be filed within 48 hours of incident occurrence
General
New incident reporting form now required for all root cause analysis submissions
Services We Offer
- Risk Management Services — Evaluates and manages risk across each department within Joyner, ensuring every area of the organization is operating within acceptable risk parameters.
- Model Risk Management — Maintains a robust control framework aimed at identifying, assessing, and mitigating model risk — ensuring analytical models used across the business are sound, validated, and properly governed.
- Risk Analytics — Delivers data-driven risk analysis to support business decisions, operational planning, and proactive risk identification across Joyner’s operations.
- Reporting & Regulatory Relations — Manages risk reporting obligations and maintains relationships with regulatory bodies to ensure Joyner remains transparent, compliant, and responsive to oversight requirements.
- Root Cause Analysis — Investigates incidents and operational failures to identify underlying causes, prevent recurrence, and drive continuous improvement across all departments.
Strategic Goals
1
Risk Governance & Culture — Foster a risk-aware culture across Joyner where every associate understands their role in identifying and managing risk responsibly.
2
Risk Management Framework — Maintain and continuously improve Joyner’s enterprise risk management framework to ensure risks are consistently identified, assessed, and mitigated.
3
Strategic Risk Management — Align risk management activities with Joyner’s strategic objectives to ensure risk exposure supports — rather than hinders — organizational growth and opportunity.
4
Risk Aggregation & Reporting — Aggregate and report organizational risk data to leadership to inform capital planning, strategic decisions, and regulatory compliance.
How We Add Value
We Connect
We connect with you because we are in this together. Risk Management Services partners with every department to build a culture where risk awareness and proactive protection are part of how Joyner operates.
We Enable
We enable your experience through our processes, risk frameworks, work products, and analytical thinking — giving every team the tools to act confidently while managing exposure effectively.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — taking accountability for identifying, assessing, and mitigating risk across the organization.
We Take Calculated Risks
We take risks to fulfill the Joyner mission of assisting more people in more ways — understanding that growth requires courage, and that our job is to make those risks informed and manageable.
We Identify Risk
We proactively identify potential risks across Joyner’s operations, people, technology, and markets — so that threats are surfaced early and addressed before they become crises.
We Protect Joyner
We safeguard Joyner’s assets and protect the organization’s financial integrity — ensuring that our risk posture supports long-term stability, growth, and the trust of our customers and partners.
Policies & SOPs
View allEnterprise Risk Management Framework
Policy · Jan 2026
Incident Reporting SOP
SOP · Jan 2026
Root Cause Analysis Guide
Guide · Jan 2026
Insurance Claims Policy
Policy · Jan 2026
Model Risk Governance Policy
Policy · Jan 2026
Department Resources
Events & Deadlines
View calendarNo upcoming events scheduled.
Contact risk@myjoyner.com for reporting deadlines.
Frequently Asked Questions
How do I report a risk, incident, or near miss?
Risks, incidents, and near misses should be reported immediately using the “Report a Risk, Incident, or Near Miss” Quick Link on the right sidebar, or by calling (877) 240-9784. Include the date, location, people involved, a description of what happened, and any immediate actions taken. All incidents are reviewed within 2 hours. For life-safety emergencies, call 911 first, then notify Risk Management.
How do I file an insurance claim?
Insurance claims must be filed within 48 hours of an incident occurring. Use the “File an Insurance Claim” Quick Link to submit your claim, or submit accident documentation first using “Submit Accident or Claims Documentation.” Include photos, witness information, and a full description of the incident. Claims submitted after the 48-hour window may be subject to review delays. Contact risk@myjoyner.com with questions.
What is the Root Cause Analysis process?
Root Cause Analysis (RCA) is conducted after incidents, operational failures, or near misses to identify the underlying causes and prevent recurrence. Risk Management Services leads the RCA process in coordination with the affected department. To initiate an RCA, submit an incident report using the Quick Link. The team will reach out within 2 business hours to begin the review. All RCA findings are documented and shared with relevant stakeholders.
How does Risk Management support department-level risk assessments?
Risk Management Services partners with each department to conduct periodic risk evaluations, identify emerging risks, and implement appropriate mitigations. Department heads can request a risk assessment consultation by submitting through the “Report Operational or Business Risks” Quick Link. The team uses Joyner’s Enterprise Risk Management Framework to ensure consistent, structured assessments across all business areas.
How does Joyner’s Risk Management Framework work?
Joyner’s Enterprise Risk Management Framework is built around four pillars: Risk Governance & Culture, Risk Management Framework, Strategic Risk Management, and Risk Aggregation & Reporting. The framework guides how risks are identified, assessed, reported, and mitigated across the organization. It was updated in January 2026 and all department heads are encouraged to review the updated guidelines available through Risk Management Services.
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