Dispatch Services
We connect owner-operators and carriers with freight opportunities by sourcing, scheduling, and managing loads — working to maximize efficiency, support our transportation partners, and ensure every shipment moves smoothly from pickup to delivery.
Department Head: Marian King, Director of Joyner Freight ·
Avg Response: Within 3 hrs ·
Hours: 24 / 7
At a Glance
24/7
Always Available
Freight never sleeps — dispatch support available around the clock for carriers and operators.
3 hrs
Avg Response Time
From request to dispatcher confirmation — fast, professional, and reliable.
3
Core Services
Administrative support, load booking, and motor carrier compliance — all under one team.
DOT
Compliance Managed
Regulatory compliance, ELD management, and driver safety kept current for every carrier.
How to Work With Us
1
Submit or Call
Submit a dispatch or load request using Quick Links or contact the Dispatch Services team directly. Available 24/7. Takes about 2 minutes.
2
We Review
A dispatcher reviews your request within 8 hours and identifies the best load or service match for your equipment, lane, and availability.
3
We Dispatch
Your load is booked and dispatched. Carriers receive a dispatch confirmation email with full load details — origin, destination, dates, rate, and delivery instructions.
4
Delivery & Payment Processing
After delivery, the carrier uploads BOL and proof of delivery. Documentation is routed to Financial Services for payment processing.
Services We Offer
Administrative Support
Route, time, booking, and clerical management support — keeping operations organized and running smoothly behind the scenes.
Load Booking
Assist owner-operators and carriers with finding and securing loads — keeping trucks moving and revenue flowing.
Maintaining Motor Carrier Compliance
DOT compliance support — helping carriers stay current with regulatory requirements and avoid costly violations.
Weather Management
Proactive monitoring and communication to keep drivers and dispatchers informed and safe during adverse weather conditions.
Customer Care Support
Act as customer service for third-party customers — providing professional, responsive support on behalf of our clients.
Billing & Collections
Billing and collections management support — helping carriers and clients maintain accurate accounts and timely payments.
Factoring Support
Support with freight factoring processes — helping owner-operators and carriers manage cash flow and get paid faster.
Our Mission
"To provide communications with professionalism, compassion, and efficiency. Striving to do the right thing, at the right time, for the right reason. Making effective differences within the industry by providing high-quality and effective communications to ensure driver safety, while striving to deliver Outstand!ng Service."
We Connect
We connect with you because we are in this together.
We Enable
We enable owner and operators' experience through our processes, work product, services, and thinking.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us.
We Reconfigure
We reconfigure and re-create detailed schedules of equal or superior efficiency.
We Integrate
We integrate operations with other systems to improve efficiency and connectivity across the business.
Strategic Goals
1
Influence and contribute to customer focused solutions.
2
Positively influence owner operators and their company expenses and manage risk exposures.
3
Employ assets efficiently so that businesses will be able to do more with what they have.
4
Engineer and develop industry leading technology to increase carrier and shipper usage.
5
Build relationships within industry to become a more familiar brand.
6
Imbed technology into everything we do to become more competitive in the market.
News & Announcements
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Need a Load, Have a Carrier, or Ready to Submit BOL?
Open a dispatch ticket, request a load assignment, or submit your BOL for payment processing. Our team is available 24 hours a day, 7 days a week.