Administrative Services
Administrative Services oversees Joyner’s offices, security, maintenance, and mailroom operations. The team manages incoming and outgoing mail, document processing, and office supplies to keep daily operations running smoothly.
Department Head: Sharolyn Bates, Administrative Service Director ·
Avg Response: Within 2 hrs
At a Glance
2 hrs
Avg Response Time
From request submission to team follow-up — fast, organized, and professional.
7
Service Areas
Business office, facilities, mailroom, supplies, travel, tech support, and security.
9
Request Forms
Covering facilities, badges, rooms, supplies, parking, mail, visitors, and more.
1 day
Standard Fulfillment
Most requests are processed within one business day of confirmation.
How to Work With Us
1
Submit a Request
Use the form in Quick Links or click Submit a Request above to send us your request. Takes about 2 minutes.
2
We Review
A team member reviews your request and reaches out if additional details are needed. Within 2 hours.
3
We Process
Your request is handled and you are kept updated via Microsoft Teams or email. Typically within 1 business day.
4
Confirmation
You receive confirmation and any relevant next steps or follow-up via email.
Services We Offer
Business Office
Administrative support, planning, expense & reporting, and workforce planning & strategy.
Document Services
Print, fax, receiving, scanning, and full mail handling for incoming and outgoing correspondence.
Facilities Management
Oversight of office environments, building maintenance, cleanliness, and safety standards.
Purchasing & Business Travel
Office supply procurement and business travel center coordination.
Technical Services
AV support and technical services for meetings, events, and presentations.
Workplace Protection & Leasing
Employee and building safety management, plus office and auditorium leasing coordination.
Risk & Reporting
Vendor management and risk reporting to support operational accountability.
Our Mission
"In our efforts to achieve profitable growth as an organization we must do our part and embrace our responsibility to drive efficiency and improve our expense position. In collaboration with our business partners and team members, we make very intentional and customer focused decisions about the services we provide that will positively influence the price of our services we offer."
We Connect
Administrative Services is your partner in keeping Joyner running smoothly every single day.
We Enable
Removing friction through our processes, work products, services, and thinking so you can focus on what matters most.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — with full accountability, transparency, and follow-through.
Strategic Goals
1
Influence and contribute to customer focused solutions that support Joyner’s operational excellence.
2
Positively influence company expenses and manage risk exposures through disciplined administrative practices.
3
Develop employees for company needs by investing in skills, tools, and professional growth within the department.
Policies & SOPs
Frequently Asked Questions
How do I reserve a conference room or meeting space?
Conference room reservations can be submitted through the Admin Services portal using the “Reserve Conference Room” Quick Link on the right. All reservations require at least 24 hours advance notice. For same-day bookings or urgent needs, contact Administrative Services directly by phone or email.
How do I request office supplies?
All office supply requests must be submitted through the Administrative Services portal. Standard items are typically fulfilled within 1 business day. For bulk orders or specialty items, allow 2–3 business days. Contact adminservices@myjoyner.com for questions about available inventory or special requests.
How do I send or receive mail and packages?
The Administrative Services mailroom handles all incoming and outgoing mail and packages. Outgoing mail should be dropped off at the mailroom by 3:00 PM ET for same-day processing. Incoming packages are logged and available for pickup the same business day they are received. Perishable or time-sensitive deliveries are prioritized.
How do I submit a facilities or maintenance request?
Facilities and maintenance requests can be submitted through the Facilities Request Quick Link on the right sidebar. Include a description of the issue and your location. Emergency maintenance situations such as safety hazards, water leaks, or power issues should be reported by phone immediately to (877) 240-9784.
How do I book business travel through Administrative Services?
Business travel requests are processed through our Business Travel Center. Submit your travel request using the “Submit Travel Request” Quick Link at least 5 business days before your travel date. All travel must comply with Joyner’s Business Travel Policy. For urgent travel needs, contact adminservices@myjoyner.com directly.
Related Departments
Risk Management
Vendor & risk oversight
Enterprise Technology
AV & technical support
Safety & Insurance
Building & employee safety
Financial Services
Expense & budget alignment
Policies & Documents
Administrative Services Policies (8 policies)
Badge & Access Control Policy
Conference Room Reservation Policy
Corporate Travel Policy
Mail & Shipping Policy
Office & Facilities Use Policy
Office Supplies & Procurement Policy
Visitor Management Policy
Workspace & Office Cleanliness Policy
Facility Security Policies (6 policies)
Facility Access Policy
Lost Badge & Key Policy
Physical Security Policy
Security Incident Reporting Policy
Surveillance Camera Policy
Visitor Management Policy
News & Announcements
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Need Facilities, Supplies, or a Room Booked?
Submit a facility request, book a conference room, or request office supplies. Our team responds within 2 hours, Monday through Friday.