Administrative Services
Administrative Services oversees Joyner’s offices, security, maintenance, and mailroom operations. The team manages incoming and outgoing mail, document processing, and office supplies to keep daily operations running smoothly.
Department Head
Sharolyn Bates
Administrative Service Director
Last Updated
January 2026
Page content & resources
Hours of Operation
Mon – Fri
8:00 AM – 5:00 PM ET
How to Work With Us
1
Submit a Request
Use the form in Quick Links or click Submit a Request above to send us your request.
Takes 2 min
2
We Review
A team member reviews your request and reaches out if additional details are needed.
Within 2 hrs
3
We Process
Your request is handled and you are kept updated via Microsoft Teams or email.
1 business day
4
Confirmation
You receive confirmation and any relevant next steps or follow-up via email.
Request complete
Department News
View all
Update
Conference room booking system updated — all reservations now require 24-hour advance notice
General
Mailroom hours extended to 6:00 PM ET on Wednesdays effective February 2026
General
New office supply ordering process in effect — all requests must go through the Admin Services portal
Our Mission
In our efforts to achieve profitable growth as an organization we must do our part and embrace our responsibility to drive efficiency and improve our expense position. In collaboration with our business partners and team members, we make very intentional and customer focused decisions about the services we provide that will positively influence the price of our services we offer.
Department Announcements
View allUpdate
Conference room booking now requires 24-hour advance notice
General
Office supply requests must be submitted through the Admin Services portal
General
Hot desk reservations now available through the new workspace booking system
Services We Offer
- Business Office — Administrative support, planning, expense & reporting, and workforce planning & strategy.
- Document Services — Print, fax, receiving, scanning, and full mail handling for incoming and outgoing correspondence.
- Facilities Management — Oversight of office environments, building maintenance, cleanliness, and safety standards.
- Purchasing & Business Travel — Office supply procurement and business travel center coordination.
- Technical Services — AV support and technical services for meetings, events, and presentations.
- Risk & Reporting — Vendor management and risk reporting to support operational accountability.
- Workplace Protection & Leasing — Employee and building safety management, plus office and auditorium leasing coordination.
Strategic Goals
1
Influence and contribute to customer focused solutions that support Joyner’s operational excellence.2
Positively influence company expenses and manage risk exposures through disciplined administrative practices.3
Develop employees for company needs by investing in skills, tools, and professional growth within the department.How We Add Value
We Connect
We connect with you because we are in this together. Administrative Services is your partner in keeping Joyner running smoothly every single day.
We Enable
We enable your experience through our processes, work products, services, and thinking — removing friction so you can focus on what matters most.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — with full accountability, transparency, and follow-through.
Policies & SOPs
View allOffice Space Policy
Policy · Jan 2026
Mailroom SOP
SOP · Jan 2026
Office Supply Request Guide
Guide · Jan 2026
Building Security Policy
Compliance · Jan 2026
Business Travel Policy
Policy · Jan 2026
Department Resources
Events & Deadlines
View calendarNo upcoming events scheduled.
Check back soon or contact Admin Services to schedule.
Frequently Asked Questions
How do I reserve a conference room or meeting space?
Conference room reservations can be submitted through the Admin Services portal using the “Reserve Conference Room” Quick Link on the right. All reservations require at least 24 hours advance notice. For same-day bookings or urgent needs, contact Administrative Services directly by phone or email.
How do I request office supplies?
All office supply requests must be submitted through the Administrative Services portal. Standard items are typically fulfilled within 1 business day. For bulk orders or specialty items, allow 2–3 business days. Contact adminservices@myjoyner.com for questions about available inventory or special requests.
How do I send or receive mail and packages?
The Administrative Services mailroom handles all incoming and outgoing mail and packages. Outgoing mail should be dropped off at the mailroom by 3:00 PM ET for same-day processing. Incoming packages are logged and available for pickup the same business day they are received. Perishable or time-sensitive deliveries are prioritized.
How do I submit a facilities or maintenance request?
Facilities and maintenance requests can be submitted through the Facilities Request Quick Link on the right sidebar. Include a description of the issue and your location. Emergency maintenance situations such as safety hazards, water leaks, or power issues should be reported by phone immediately to (877) 240-9784.
How do I book business travel through Administrative Services?
Business travel requests are processed through our Business Travel Center. Submit your travel request using the “Submit Travel Request” Quick Link at least 5 business days before your travel date. All travel must comply with Joyner’s Business Travel Policy. For urgent travel needs, contact adminservices@myjoyner.com directly.
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