Compliance Services
We support compliance across the organization by helping ensure adherence to regulations, company policies, and industry standards. Our team works to manage risk, support audits, and promote accountability throughout Joyner.
Department Head: Maria Gonzales, Director of Compliance Services ·
Avg Response: Within 2 hrs ·
Hours: Mon–Fri 8:00 AM – 5:00 PM ET
At a Glance
2 hrs
Avg Response Time
From submission to a Compliance team member response.
7
Request Forms
Covering compliance issues, ethics, audits, conflicts of interest, whistleblower, and training.
6
Services Offered
Compliance reviews, investigations, policy updates, filings, training, and procedure reviews.
Jul 31
Training Deadline
Annual compliance training must be completed by July 31, 2026.
How to Work With Us
1
Submit or Call
Submit a compliance request using Quick Links or call us at (877) 240-9784. Takes 2 min.
2
We Review
A compliance team member reviews your request and responds within 2 business hours.
3
We Process
Your request is handled and you are kept updated via Microsoft Teams or email. Within 4 hrs.
4
Confirmation
You receive confirmation, findings, and any required follow-up steps via email.
News & Announcements
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Our Mission
"Our mission is to promote an organizational culture that encourages ethical conduct and a commitment to compliance with the law, and to otherwise make a good faith effort to detect and prevent unlawful conduct. We are committed to keeping Joyner compliant, protected, and operating with the highest standards of integrity across every jurisdiction we serve."
Services We Offer
Compliance Reviews
Reviews compliance and ethics reports submitted internally, investigates findings, and determines the next appropriate course of action.
Internal Procedure Reviews
Evaluates existing internal procedures to ensure alignment with current laws, regulations, and best practices.
Conduct Investigations
Investigates reported incidents and performs random investigations to increase compliance with applicable laws and mitigate misconduct.
Review & Update Internal Policies
Maintains and updates Joyner’s internal policies to reflect changes in law, industry standards, and organizational needs.
Prepare & File State, Local & Federal Documents
Prepares and submits required filings to ensure Joyner meets all regulatory reporting obligations.
Train & Educate Associates
Partners with Training & Development to ensure associates are informed and trained when laws or industry practices change.
Strategic Goals
1
Establish an environment where compliant and ethical behavior is demonstrated by every associate, in every interaction, every day.
2
Develop employees for company needs through compliance education and awareness programs.
3
Manage the organization effectively by maintaining strong internal controls and accountability standards.
4
Improve the work environment and engage associates in building a culture of integrity and transparency.
5
Simplify how we do business while remaining compliant with all applicable local, state, and federal laws.
6
Ensure Joyner remains compliant with all transportation & logistics laws at a department and jurisdictional level.
How We Add Value
We Connect
Compliance Services partners with every department to build a culture where ethical conduct and regulatory adherence are second nature.
We Enable
We enable your experience by promoting Joyner’s commitment to compliant and ethical conduct — giving associates the knowledge and tools to operate with confidence and integrity.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — holding ourselves and the organization accountable to the highest standards every day.
We Protect
We protect Joyner from legal and financial repercussions, regulatory penalties, and reputational harm that could limit our ability to grow profitably and deliver outstanding service to our customers.
We Engage
We actively engage with our communities and lawmakers, staying current on changes to local, state, and federal laws to ensure Joyner remains compliant across every jurisdiction we operate in.
Policies & SOPs
Key PoliciesView all ›
Department Resources
Submit Compliance Request
General compliance support — submit a request for review or guidance from the Compliance Services team.
Track Inquiry Status
Check the status of open compliance matters submitted through the portal.
File Ethics Review
Submit an ethics concern confidentially. All reports are handled with strict non-retaliation protections.
Submit Audit Documentation
Upload audit documentation for regulatory reviews, inspections, or internal audits.
Frequently Asked Questions
How do I report an ethics concern or compliance issue?
Ethics concerns and compliance issues can be reported confidentially through the “File an Ethics Review” Quick Link on the right sidebar or by contacting Compliance Services directly at compliance@myjoyner.com. All reports are taken seriously and investigated thoroughly. Joyner has a strict non-retaliation policy for all associates who report concerns in good faith.
What types of issues does Compliance Services investigate?
Compliance Services investigates a wide range of concerns including reported ethics violations, policy non-compliance, regulatory breaches, potential misconduct, and internal procedure gaps. The team also conducts random investigations to proactively identify compliance risks before they escalate. All investigations are handled confidentially and professionally.
How do I submit documents for an audit or compliance review?
Audit documentation can be submitted through the “Submit Audit Documentation” Quick Link on the right sidebar. Include the audit reference number if provided, the name of the requesting party, and all relevant supporting documents. For urgent audit requests or large document sets, contact compliance@myjoyner.com directly to coordinate submission.
What is required for the annual compliance training?
All Joyner associates are required to complete annual compliance training by July 31, 2026. The training covers key topics including ethics in the workplace, regulatory requirements in the transportation and logistics industry, reporting obligations, and Joyner’s internal policies. Training is available through Joyner University. Associates who do not complete training by the deadline will be flagged for follow-up by their manager and Compliance Services.
How does Compliance Services help departments stay current with changing laws?
Compliance Services actively monitors changes to local, state, and federal laws that affect Joyner’s operations. When changes occur, the team works with Training & Development to update associate training and communicates directly with affected departments. New regulatory requirements are also reflected in updated internal policies and posted in the Policies & SOPs section of this page.
Related Departments
Legal Services
Legal oversight & guidance
HR & Employee Care
Employment compliance
Risk Management
Risk & compliance exposure
Learning & Development
Compliance training delivery
Department Forms
7 forms available — Click any form below. Your name and alias will be pre-filled. You will receive a confirmation email with your ticket number. Contact compliance@myjoyner.com for urgent matters.
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