Airport Shuttle
Airport Shuttle provides safe, reliable transportation to and from airports for travelers, guests, and visitors. We partner with airports, hotels, hospitality brands, and travel organizations to deliver convenient shuttle services that help passengers reach their destinations comfortably, efficiently, and on time.
Department Head
Kate Myers
Director of Shuttle Services
Last Updated
January 2026
Page content & resources
Hours of Operation
Mon – Fri
8:00 AM – 9:00 PM ET
25
Airports served across the United States
98%
Schedule adherence rate target
Wi-Fi
Complimentary internet on all vehicles
How to Work With Us
1
Open a Ticket
Submit an airport shuttle request or book a trip using Quick Links or the request form.
Takes 2 min
2
We Review
A Shuttle Services team member reviews your request within 8 hours and confirms scheduling details.
Within 8 hrs
3
We Schedule
Your airport trip is scheduled and a driver is assigned — you receive updates via Teams or email.
Within 2 hrs
4
Confirmation
You receive trip confirmation with driver details, pickup time, and terminal information via email.
Trip confirmed
Department News
View allUpdate
Airport Shuttle now serving 25 airports across the US — contact the team to confirm service at your airport
General
Wi-Fi internet access now standard on all Airport Shuttle vehicles — passengers connect automatically on board
General
New hospitality and hotel partnership program launching Q1 2026 — contact shuttle@myjoyner.com for details
Update
Q1 2026 schedule adherence tracking on target at 98%+ — delivering on our commitment to on-time airport service
Our Mission
To provide our customers with a safe, clean, high-quality, on-time service at a competitive price — by drivers who are familiar with the cities we serve — delivering an Outstanding customer experience from the moment of reservation to the final destination.
Department Announcements
View allUpdate
Now serving 25 airports — contact us to confirm availability at your location
General
New hospitality partnership program launching Q1 2026
General
Q1 schedule adherence tracking on target at 98%+
Services We Offer
Airport Shuttle Service
Safe, reliable, on-time transportation to and from airports across 25 US airports — serving travelers, guests, and visitors through partnerships with airports, hotels, hospitality brands, and travel organizations. Every driver is familiar with the cities they serve, delivering a local, knowledgeable experience from pickup to drop-off.
Wi-Fi Internet Access
Complimentary Wi-Fi internet access on all Airport Shuttle vehicles — keeping travelers connected, informed, and productive throughout their journey to or from the airport.
Strategic Goals
1
Influence and contribute to customer focused solutions — making every traveler’s airport experience from reservation to arrival as smooth and stress-free as possible.2
Positively influence company expenses and manage risk exposures through efficient route operations, vehicle maintenance, and driver safety programs.3
Develop employees for company needs through ongoing driver training, airport protocol certifications, and customer service standards.4
Excel in customer service — from reservation to destination — and become the customer’s first and best choice airport shuttle provider in every market we serve.5
Maintain a 98% or higher schedule adherence rate to ensure every traveler is at the airport when they need to be.How We Add Value
We Connect
We connect with you because we are in this together. Airport Shuttle builds lasting partnerships with airports, hotels, hospitality brands, and travelers — strengthening the relationship between Joyner, our customers, and the communities we serve.
We Enable
We enable the customer experience through our airport shuttle services and work product — making the journey to and from the airport comfortable, reliable, and stress-free for every passenger.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — maintaining a 98% schedule adherence rate and delivering every ride with professionalism and care.
We Strengthen Communities
We strengthen the relationship between Joyner, our customers, and the communities in which we work — and enable Joyner to meet financial goals in the Airport Shuttle segment by expanding our reach and bringing more services to the cities we serve.
Policies & SOPs
View allTrip Booking & Scheduling SOP
SOP · Jan 2026
Driver Safety & Airport Protocol Policy
Policy · Jan 2026
Schedule Adherence Standards
Guide · Jan 2026
Incident Reporting SOP
SOP · Jan 2026
Service Alert Protocol
SOP · Jan 2026
Frequently Asked Questions
How do I schedule an airport shuttle trip?
Airport shuttle trips are booked using the “Schedule and Manage Transportation Service” Quick Link or by opening a Shuttle Ticket. Include the passenger name, pickup address, airport name and terminal, flight details (arrival or departure), date and time, and any special requirements. Trips should be booked at least 24 hours in advance. For same-day or urgent requests, contact shuttle@myjoyner.com directly.
Which airports does Joyner Airport Shuttle serve?
Joyner Airport Shuttle currently operates at 25 airports across the United States. Service is expanding as the program grows. To confirm whether shuttle service is available at a specific airport or in a particular city, contact the Shuttle Services team at shuttle@myjoyner.com. Hotels, hospitality brands, and travel organizations interested in establishing a Joyner Airport Shuttle partnership at their location are also welcome to reach out.
What is the schedule adherence target for Airport Shuttle?
Joyner Airport Shuttle maintains a 98% or higher schedule adherence target — meaning 98 out of every 100 trips arrive at the airport on time. Given the time-sensitive nature of air travel, schedule adherence is one of our most critical performance metrics. All delays caused by traffic, weather, or operational issues are communicated to passengers as quickly as possible. If you are concerned about a trip timing, contact shuttle@myjoyner.com or check Service Alerts via the Quick Link.
How do I request a change or cancellation to a scheduled airport trip?
Trip changes and cancellations are submitted using the “Request Changes or Updates to Scheduled Trips” Quick Link. Include the original trip details and the nature of the change. Changes should be submitted as early as possible given the time-critical nature of airport transportation — at least 4 hours in advance when possible. For urgent changes related to flight adjustments, contact shuttle@myjoyner.com immediately.
How does Joyner partner with hotels and hospitality brands for airport shuttle service?
Joyner Airport Shuttle partners with hotels, hospitality brands, and travel organizations to provide dedicated or shared shuttle services for their guests and customers. Partnership arrangements can include scheduled hotel-to-airport routes, on-demand shuttle availability, and branded service options. A new hospitality partnership program is launching in Q1 2026. To explore a partnership, contact the Shuttle Services team at shuttle@myjoyner.com.
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