Marketing & Creative Services
We promote Joyner’s brand, services, and mission through strategic marketing, communications, and creative initiatives. Our team develops campaigns, manages content, supports business growth, and helps strengthen relationships with customers, partners, and the communities we serve.
Department Head
Steve Bevil
Director of Marketing & Communications
Last Updated
January 2026
Page content & resources
Hours of Operation
Mon – Fri
8:00 AM – 5:00 PM ET
How to Work With Us
1
Submit a Request
Submit a marketing or design request using Quick Links or call (877) 240-9784.
Takes 2 min
2
We Review
A Marketing team member reviews your request within 8 hours and scopes the work.
Within 8 hrs
3
We Process
Your request is worked on and you are kept updated via Microsoft Teams or email.
Within 2 hrs
4
Confirmation
You receive deliverables, approvals, or next steps via email when complete.
Request complete
Department News
View allUpdate
2026 brand guidelines updated — all departments must use the new approved logo versions and color palette
General
Q1 marketing campaigns now live across social, digital, and performance channels in 12 target cities
General
New creative asset library available — all approved marketing collateral and templates are accessible via Quick Link
Update
Submit your customer success stories and testimonials — Marketing is building the Q1 case study portfolio
Our Mission
To achieve the highest possible marketing standards in all that we do. Our number one priority and commitment is to offer, at all times, a world-class service which enables our team members and customers to increase their business with Joyner and reach internal sales targets.
Department Announcements
View allUpdate
2026 brand guidelines updated — use new approved logos and color palette immediately
General
New creative asset library is live — access approved collateral via Quick Links
General
Submit your customer success stories for the Q1 case study portfolio
Our Teams & Services
Internal Marketing
Engages team members across the organization and promotes the Joyner brand, products, and services internally to educate and inspire associates.
External Marketing
Promotes Joyner’s products, tools, and services to the public — driving awareness, acquisition, and growth across all markets.
Communications
Manages Joyner’s internal and external communications team — ensuring consistent, clear messaging across all channels and audiences.
Creative Services
Joyner’s in-house agency — creatively storytelling across all channels to demonstrate how Joyner enriches lives and connects people to all the things, places, and people they love.
Market & Consumer Research
Acts as objective truth-seekers — championing customer needs, challenging assumptions, and providing data-driven recommendations to grow Joyner’s business.
Brand Experience
Crafts brand and service experiences that boldly reflect our mission, humanizing Joyner to make it accessible to more people and increasing the value of our company for everyone.
Brand Management
Defines key messages and creates integrated marketing campaigns that connect with customers and drive engagement and brand preference through the lens of Joyner’s culture.
Social Media Marketing
A team of creative strategists, channel experts, and community managers who build affinity with Ryders, Drivers, and Customers through innovative engagement across social channels.
Product Marketing
Occupying the intersection of product development and marketing strategy — ensuring Joyner builds products that matter, then launching campaigns that bring them to life.
Performance Marketing
Data-driven strategists, channel managers, and social media managers who get the right message to the right customer at the right time to drive demand for Joyner’s services at scale.
Strategic Goals
1
Influence and contribute to customer focused solutions that build Joyner’s brand and drive measurable growth.2
Become a part of the everyday lives of people — making Joyner a brand that customers know, trust, and choose.3
Utilize creative services and design to reach millions of potential customers monthly with a 10% conversion rate target.4
Market Joyner’s services in the 72 largest populated cities across the United States.5
Strategically grow our audience across all channels through targeted, data-driven marketing and community engagement.How We Add Value
We Connect
We connect with you because we are in this together. Marketing & Creative Services is Joyner’s brand partner — working alongside every department to amplify Joyner’s story and strengthen our presence in every market we serve.
We Enable
We enable your experience through our creative processes, marketing work products, services, and strategic thinking — giving every team the brand tools and content they need to succeed.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — delivering high-quality creative and marketing work with accountability and pride.
We Expand the Brand
We work together to strengthen and expand the Joyner brand — building awareness, driving preference, and making Joyner a part of the everyday lives of millions of people across the country.
Policies & SOPs
View allBrand Guidelines & Standards
Guide · Jan 2026
Creative Request SOP
SOP · Jan 2026
Social Media Policy
Policy · Jan 2026
Communications Guidelines
Guide · Jan 2026
Brand Approval & Review Policy
Policy · Jan 2026
Frequently Asked Questions
How do I submit a marketing or design project request?
Marketing and design requests are submitted using the “Submit a Marketing Project or Design Request” Quick Link on the right sidebar. Include a description of the project, your target audience, the deadline, and any existing brand assets or reference materials. Marketing will review your request within 8 hours and follow up to confirm the scope, timeline, and assigned team member. For urgent requests, contact marketing@myjoyner.com directly.
How do I access approved brand assets, logos, and marketing templates?
All approved brand assets including logos, color palettes, fonts, and marketing templates are available through the “Access Approved Marketing Collateral and Sales Materials” Quick Link. Always use the most current assets from the approved library. The 2026 brand guidelines were updated in January 2026 — do not use older logo versions or unapproved color variations. If you are unsure which asset to use, contact Marketing before publishing any materials.
How do I submit content for social media or company announcements?
Social media content, newsletter submissions, and company announcements can be submitted using the “Submit Content for Social Media, Newsletters, or Company Announcements” Quick Link. Include the content, any images or supporting materials, your target publish date, and the intended audience. All content goes through Marketing review before publishing to ensure brand consistency and accuracy. Allow at least 3–5 business days for social content review.
How do I request a website update or digital content change?
Website update requests and digital content changes are submitted through the “Request Website Updates or Digital Content Changes” Quick Link. Include the specific page or section that needs to be updated, the current content, the requested new content, and any deadline. Marketing coordinates all digital changes with Enterprise Technology to ensure proper review, testing, and deployment before content goes live.
How do I submit a customer success story or testimonial for marketing use?
Customer success stories, testimonials, and case studies can be submitted using the “Submit Success Stories, Customer Testimonials, or Case Studies” Quick Link. Include the customer name (or confirm if anonymized), the service used, the outcome or impact, and any supporting data or quotes. Marketing uses these submissions to build campaigns, case studies, and brand content that highlights Joyner’s real-world impact.
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