Mechanical Services
Mechanical Services is responsible for maintaining, repairing, and servicing our company vehicles to ensure they remain safe, reliable, and operational. We also clean and detail vehicles to uphold our professional appearance and protect the Joyner brand wherever our fleet is on the road.
Department Head: Martin Moore, Director of Repairs & Mechanical Services ·
Avg Response: Within 3 hrs ·
Hours: Mon–Fri 8:00 AM – 5:00 PM ET
How to Work With Us
1
Submit or Call
Submit a maintenance or repair request using Quick Links or call (877) 240-9784. Takes 2 min.
2
We Review
A Mechanical Services team member reviews your request within 8 hours and scopes the work.
3
We Service
Your vehicle is serviced, repaired, or coordinated and you are updated via Teams or email.
4
Confirmation
You receive confirmation when your vehicle is ready or work is complete, with any follow-up notes.
News & Announcements
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Our Mission
"It is the mission of Joyner Mechanical Services to provide extraordinary service to our team members, while providing a safe and enjoyable workplace for our employees, and an ethical environment that creates opportunity for all."
Services We Offer
Vehicle & Equipment Repair
Repairs all company-owned vehicles and equipment to keep the Joyner fleet safe, compliant, and operational.
Repair Management
Manages repairs completed by third-party repair facilities, coordinating quality, timelines, and costs when work is performed outside Joyner’s direct facilities.
Towing Dispatch
Sets up and coordinates tow services after unexpected breakdowns or incidents, ensuring stranded vehicles are recovered quickly and safely.
Purchasing Pre-Inspection
Completes a comprehensive 120-point inspection before Joyner purchases any new equipment or vehicles, protecting the organization’s investment.
Rental Management
Manages replacement vehicle rentals when company vehicles are out of compliance, minimizing operational downtime during repairs.
Service & Maintenance
Handles routine fleet maintenance including oil changes, tire rotations, and scheduled service to extend vehicle life and maintain safety standards.
Vehicle Safety Equipment Installation
Installs required and optional safety equipment on Joyner fleet vehicles to ensure compliance and protect drivers and the public.
Strategic Goals
1
Influence and contribute to customer focused solutions by keeping the fleet reliable and on time.
2
Positively influence company expenses and manage risk exposures through preventive maintenance and cost-effective repair management.
3
Develop employees for company needs by building mechanical expertise and technical skills across the team.
4
Cut repair time through streamlined processes, better vendor partnerships, and efficient scheduling.
5
Maximize productivity through optimized work processes and strategic fleet maintenance planning.
6
Operate in every city where Joyner hubs are located and establish repair facility partnerships in markets beyond our direct reach.
How We Add Value
We Connect
We connect with you because we are in this together. Mechanical Services keeps Joyner’s fleet on the road — partnering with drivers, operations, and safety teams to ensure every vehicle is ready when you need it.
We Enable
We enable your experience through our repair processes, maintenance programs, vendor relationships, and mechanical thinking — minimizing downtime and keeping operations moving forward.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — completing every repair and maintenance request with accountability, precision, and pride.
We Recover
We help Joyner recover from the unexpected — dispatching tows, managing rentals, and coordinating repairs to get vehicles back in service as quickly and safely as possible.
We Repair
We complete repairs on the organization’s vehicles and equipment — from routine maintenance to complex mechanical work — so Joyner’s fleet stays safe, compliant, and operational at all times.
Policies & SOPs
Key PoliciesView all ›
Department Resources
Submit Maintenance Request
Oil change, tires, and scheduled service requests for fleet vehicles.
Report Mechanical Issue
Report a breakdown or repair need for immediate coordination by Mechanical Services.
Report Vehicle Damage
Report damage discovered on a fleet vehicle for documentation and repair coordination.
Request Replacement Vehicle
Request a rental or loaner vehicle when your company vehicle is out of service or under repair.
Frequently Asked Questions
How do I request routine vehicle maintenance such as an oil change or tire rotation?
Routine maintenance requests are submitted using the “Submit a Vehicle Maintenance Request” Quick Link on the right sidebar. Include the vehicle ID or license plate, the type of service needed, your location, and your preferred service date. Mechanical Services will confirm availability and schedule your appointment within 8 hours. Routine services are performed at Joyner hub locations or through approved partner facilities.
What do I do if my vehicle breaks down or has a mechanical issue on the road?
If your vehicle breaks down, first ensure your safety by pulling off the road and activating hazard lights. Then report the issue immediately using the “Report a Mechanical Issue or Breakdown” Quick Link or by calling (877) 240-9784. Mechanical Services will coordinate towing, emergency repair, or a replacement vehicle as needed. If the breakdown poses a safety risk, contact Safety & Insurance and 911 before contacting Mechanical Services.
What is the 120-point pre-purchase inspection?
Before Joyner purchases any new vehicle or piece of equipment, Mechanical Services completes a comprehensive 120-point inspection to verify the condition, safety, and compliance of the asset. This inspection covers the engine, drivetrain, brakes, suspension, electrical systems, safety equipment, body condition, and documentation. No vehicle or equipment may be purchased without passing this inspection. Contact Mechanical Services to schedule a pre-purchase inspection before finalizing any acquisition.
How do I request a replacement vehicle while mine is being repaired?
Replacement vehicle and rental requests are submitted using the “Request Replacement Vehicles or Equipment” Quick Link. Include the reason for the request, the vehicle being repaired, the expected duration, and your location. Mechanical Services manages the rental process through approved vendors and will coordinate pickup and return. Rentals are provided when vehicles are out of compliance or undergoing significant repairs that affect operational needs.
How does Mechanical Services handle repairs at locations outside Joyner hubs?
Mechanical Services has established relationships with approved repair facilities in markets beyond our direct hub locations. If a vehicle requires service in an out-of-reach city, contact Mechanical Services at mechanical@myjoyner.com or (877) 240-9784. The team will identify the nearest approved vendor, authorize the repair, and manage the quality and cost of the work performed. Do not authorize any external repairs without first contacting Mechanical Services.
Related Departments
Safety & Insurance
Vehicle accidents & claims
Driver Services
Fleet & driver coordination
Operations & Launch
Fleet operations alignment
Financial Services
Repair costs & fleet budget
Policies & Documents
Mechanical Services Policies (6 policies)
Equipment Maintenance Standards
Fleet Safety Standards
Out-of-Service Vehicle Policy
Preventive Maintenance Program
Repair Authorization Policy
Vehicle Maintenance Policy
Department Forms
9 forms available — Click any form below. Your name and alias will be pre-filled. You will receive a confirmation email with your ticket number. Contact mechanical@myjoyner.com for urgent matters.
Replacement Vehicle Request ›
Vehicle Service Request ›
Vehicle Damage Report URGENT›
Vehicle Accident Report — Mechanical URGENT›
Preventive Maintenance Schedule Request ›
Vehicle Out of Service Notification URGENT›
Parts & Supply Requisition Form ›
Vehicle Return to Service Clearance ›
Fleet Vehicle Registration / Insurance Update ›
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