Delivery Service Partner
Delivery Service Partner provides third-party delivery services for enterprise clients and business partners. We offer real-time dispatch and driver location tracking to ensure every delivery is timely, transparent, and professionally executed — building lasting relationships through daily, face-to-face customer interactions.
Department Head
Jessica Smith
Director of Delivery Service Partner
Last Updated
June 2026
Page content & resources
Hours of Operation
Mon – Fri
8:00 AM – 9:00 PM ET
How to Work With Us
1
Open a DSP Ticket
Submit a delivery service request using Quick Links or contact the DSP team directly.
Takes 2 min
2
We Review
A DSP team member reviews your request within 8 hours and confirms delivery details and scheduling.
Within 8 hrs
3
We Dispatch
Your delivery is dispatched with a driver assigned — you receive real-time tracking and updates throughout.
Within 2 hrs
4
Confirmation
You receive delivery confirmation and any documentation or follow-up notes via email.
Delivery complete
Department News
View allUpdate
DSP enterprise partner program expanding — contact Jessica Smith’s team to explore new delivery partnerships
General
Real-time driver location tracking now available to all active enterprise clients — contact DSP to enable
General
DSP associates team growing — new service areas coming as Joyner expands delivery operations
Update
Service alerts system now live for all active DSP routes — use the Quick Link for real-time updates
Our Mission
To perform for our customers the highest level of quality services at fair and market competitive prices. Providing Outstanding services in all areas including timeliness, attention to detail, and service-minded attitudes.
Department Announcements
View allUpdate
Enterprise partner program expanding — contact DSP to explore new partnerships
General
Real-time driver tracking now available to all active clients
General
New service areas coming as Joyner expands DSP operations
Services We Offer
Delivery Service
Third-party delivery services on behalf of enterprise partners and clients — providing reliable, professional, and timely last-mile delivery with real-time tracking and a service-minded team that represents the Joyner brand at every doorstep.
Real-Time Dispatch & Driver Location
Live dispatch coordination and real-time driver location visibility — giving enterprise clients and internal teams full transparency into delivery status, driver position, and ETA so every delivery is tracked from dispatch to completion.
Strategic Goals
1
Influence and contribute to customer focused solutions — delivering for enterprise clients with the highest quality of service at competitive prices.2
Positively influence company expenses and manage risk exposures through efficient delivery operations and proactive driver safety programs.3
Develop employees for company needs through ongoing driver training, delivery standards, and professional development programs.4
Grow Joyner’s DSP team of associates and expand our services and service area reach across new markets and cities.5
Partner with additional enterprises to help serve their customers — building Joyner’s DSP network and brand presence through new client relationships.How We Add Value
We Connect
We connect with you because we are in this together. DSP builds lasting relationships with our enterprise clients through daily, face-to-face interactions — making Joyner a familiar, trusted presence in the communities and businesses we serve.
We Enable
We enable our clients’ experience through our delivery processes, real-time dispatch tools, and service-minded thinking — giving enterprise partners a reliable, professional delivery operation they can count on every day.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — delivering with attention to detail, timeliness, and the highest level of quality service at fair, competitive prices.
We Build Relationships
We build relationships with our clients daily through every delivery interaction — providing brand exposure for Joyner as we engage face-to-face with customers across the communities we serve.
Policies & SOPs
View allDelivery Operations SOP
SOP · Jun 2026
Driver Safety & Compliance Policy
Policy · Jun 2026
Real-Time Tracking Standards
Guide · Jun 2026
Incident & Damage Reporting SOP
SOP · Jun 2026
Enterprise Partner Agreement Guide
Guide · Jun 2026
Frequently Asked Questions
How does Joyner Delivery Service Partner work for enterprise clients?
DSP provides delivery services on behalf of enterprise partners — acting as a professional, Joyner-branded delivery arm for businesses that need reliable last-mile fulfillment. Once a partnership is established, DSP handles delivery scheduling, driver dispatch, real-time location tracking, and confirmation reporting on your behalf. Our associates represent your brand at the door, bringing the same service-minded attitude to every delivery. To set up an enterprise partnership, contact dsp@myjoyner.com.
How does real-time dispatch and driver location tracking work?
Once a delivery is dispatched, enterprise clients and authorized internal team members can view live driver location and estimated delivery time through the DSP tracking system. This provides full visibility into delivery status — from departure to doorstep — so you can keep your customers informed and respond quickly if any issues arise. Contact dsp@myjoyner.com to enable real-time tracking access for your organization or client account.
How do I submit a new delivery request or DSP ticket?
Delivery requests are submitted using the “Open DSP Ticket” Quick Link or the “Schedule and Manage Transportation Service” Quick Link on the right sidebar. Include the pickup address, delivery address, package details, preferred delivery date and time, and any special handling instructions. The DSP team will confirm the request within 8 hours and assign a driver for dispatch.
How do I refer a new enterprise partner to DSP?
Enterprise partner leads are submitted using the “Submit a Lead” Quick Link. Include the company name, contact information, the type of delivery services they need, estimated delivery volume, and any relevant background on the opportunity. The DSP leadership team will follow up with the prospective partner directly. DSP is actively seeking new enterprise partners to help serve their customers and expand Joyner’s delivery footprint.
What should I do if a delivery is damaged or an incident occurs?
All delivery incidents, accidents, and cargo damage must be reported immediately using the “Submit Incident, Accident, or Cargo Damage Reports” Quick Link. Include the delivery details, a description of the incident, photos if available, and the parties involved. Safety incidents should also be reported to Safety & Insurance at (877) 240-9784. Do not attempt to resolve damage claims with customers directly — always notify DSP and the appropriate internal teams first.
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