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Human Resources & Employee Care

We support employee benefits and compensation, data and analytics, employee relations, talent management, and more — ensuring every Joyner associate has what they need to thrive.

Internal Unit · HR
Last updated: May 2026
Department Head
Marquita Payne
VP of Human Resources & Employee Care
Last Updated
May 2026
Page content & resources
Hours of Operation
Mon – Fri
8:00 AM – 5:00 PM ET
Submit a Request
New Request
Avg response: Within 24 hrs
How to Work With Us
1
Submit a Request
Use the form in Quick Links or click Submit a Request above to get started.
Takes 2 min
2
We Review
An HR team member reviews your request and follows up if more information is needed.
Within 24 hrs
3
We Process
Your request is handled and you are kept updated via Microsoft Teams or email.
1–3 business days
4
Confirmation
You receive confirmation and any relevant documents or next steps via email.
Request complete
News & Announcements
View all
Jun
5
Important
Open Enrollment closes June 5 — complete your benefits selection today
HR Team · May 29, 2026
Jun
1
Update
New Employee Assistance Program resources now available through My Health portal
HR Team · Jun 1, 2026
May
20
General
Performance review cycle begins July 1 — managers please review the updated guidelines
HR Team · May 20, 2026
May
10
General
Updated PTO policy effective June 1 — review the changes in Policies & SOPs below
HR Team · May 10, 2026
Our Mission

We are committed to providing our employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Joyner. Above all, employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Joyner Customer.

Services We Offer
  • Recruit & Retain Employees — Full-cycle talent acquisition and retention strategy across all Joyner divisions.
  • Onboard New Employees — Structured onboarding programs to set every new associate up for success from day one.
  • HR Help Desk — Assists active, non-active associates and retirees with payroll, compensation, benefits, wellbeing, health & safety, and rewards.
  • Learning & Development — Manages the Training & Development team to grow associate skills and capabilities.
  • Management Assistance — Employee and building safety management support for all leaders.
  • Compliance Services — Ensures Joyner stays compliant as an employer across all regulatory requirements.
  • Employee Engagement — Engages with associates to ensure Joyner remains a desired place of employment.
Strategic Goals
1
Influence and contribute to customer focused solutions across the organization.
2
Positively influence company expenses and manage risk exposures related to people and compliance.
3
Develop employees for company needs through continuous learning and career growth opportunities.
4
Reduce waste by vigorously pursuing continuous improvement activities within HR operations.
5
Act openly, equitably, and consistently in pursuit of uncompromising quality in all HR practices.
6
Increase participation in company and community activities while improving quality of life for all associates.
How We Add Value
We Connect
We connect with you because we are in this together. Our team is your partner in every step of your Joyner journey.
We Enable
We enable your experience through our processes, work product, services, and thinking — removing barriers so you can do your best work.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — with full accountability and transparency.
We Collaborate
We develop an attitude of teamwork and quality in our day-to-day operations, working side by side with every department.
We Inspire
We create an atmosphere that fosters challenges, fun, safety, and cleanliness — because a great culture starts with a great environment.
We Execute
We seize opportunities that demonstrate excellent execution, a caring attitude, and a sense of urgency in everything we do.
Policies & SOPs
View all
Events & Deadlines
View calendar
Jun
5
Open Enrollment Closes
Benefits selection deadline — all eligible associates
Jul
1
Performance Review Cycle Begins
Q3 2026 review period opens for all departments
Jul
15
New Hire Orientation
Virtual · 9:00 AM ET — All June new hires
Aug
1
Mid-Year Compensation Review
Managers submit compensation review forms
Frequently Asked Questions
 How do I request time off?
Submit a time off request through the HR Help Desk portal or click “Request Time Off” in the Quick Links section. Your manager will be notified automatically and you’ll receive confirmation once approved. Requests should be submitted at least 3 business days in advance when possible.
 Where can I find my pay stubs and payroll information?
Pay stubs are available through the PaySlip portal via the Quick Links section or the Associates menu at the top of Joyner One. For questions about your compensation or deductions, contact the HR Help Desk directly.
 When is Open Enrollment and how do I enroll in benefits?
Open Enrollment typically occurs annually. For 2026 the enrollment window closes June 5. Click “Benefits Enrollment” in the Resources section or contact the HR Help Desk at hrec@myjoyner.com for assistance.
 How do I report a workplace concern or HR issue?
All workplace concerns can be submitted confidentially through the HR Help Desk or directly to your HR Business Partner. Joyner has a strict non-retaliation policy for all reported concerns. For urgent matters contact the HR Help Desk by phone during business hours.
 How do I update my personal information such as address or direct deposit?
Personal information updates including address changes, direct deposit details, and tax withholding elections can be submitted through the HR Help Desk portal. Allow 1–2 business days for processing. Payroll-related changes submitted after the payroll cutoff will take effect the following pay period.
Related Departments
Policies & Documents
15 documents
Employee Handbook
Core policies governing employment at Joyner Transportation & Logistics
PDF
Code of Conduct Policy
Standards of professional behavior expected of all associates
PDF
Equal Employment Opportunity Policy
Joyner's commitment to non-discrimination and equal opportunity
PDF
Anti-Harassment & Anti-Discrimination Policy
Zero-tolerance policy for workplace harassment and discrimination
PDF
Family & Medical Leave Act (FMLA) Policy
Rights and procedures for FMLA-qualifying leave
PDF
PTO & Time Off Policy
Vacation, sick leave, personal days, and holiday schedule
PDF
Performance Management Policy
Annual review cycle, PIP procedures, and performance standards
PDF
Progressive Discipline Policy
Disciplinary procedures from verbal warning to termination
PDF
Workplace Violence Prevention Policy
Zero-tolerance for threats and violence in the workplace
PDF
Dress Code & Professional Appearance Policy
Standards for professional and field associate attire
PDF
Remote Work & Flexible Work Arrangement Policy
Guidelines for hybrid and remote work eligibility
PDF
Bereavement Leave Policy
Leave entitlements following the death of a family member
PDF
Military Leave Policy
Rights and procedures under USERRA for military service
PDF
Reasonable Accommodation Policy
Process for requesting disability or religious accommodations
PDF
Associate Referral Program Guidelines
Rules and rewards for referring qualified candidates
PDF
Recruiting
Talent acquisition, job postings, interview coordination, and onboarding support for new Joyner associates.
HR Tools
Quick access to HR systems, payroll portals, benefits administration, and associate management tools.
Policies & Documents
122 policies · Click any policy to read
Department Forms
26 forms available
How to submit a form: Click any form below to open it. Your name and alias will be pre-filled automatically. After submitting you will receive a confirmation email with your ticket number. For urgent matters contact HR directly at HR@myjoyner.com.
Standard Forms
Request for Compressed Work Week
JO-HR-2026-####
FMLA Designation — Overtime Hours
JO-HR-2026-####
Payroll Unpaid Absence Report
JO-HR-2026-####
Holiday Incentive Pay Request
JO-HR-2026-####
Permanent Residency Reimbursement Agreement
JO-HR-2026-####
IP Non-Disclosure MOU
JO-HR-2026-####
LDA Request — Leadership Development
JO-HR-2026-####
Memorandum of Understanding (MOU)
JO-HR-2026-####
Code of Conduct Acknowledgement
JO-HR-2026-####
Conflict with Code of Conduct
JO-HR-2026-####
Request Company Vehicle
JO-HR-2026-####
Workplace Self-Assessment
JO-HR-2026-####
HR Online Contact Form
JO-HR-2026-####
Threat ReportURGENT
JO-HR-2026-####
Request to Review HR Information
JO-HR-2026-####
Starting a Relocation
JO-HR-2026-####
Notification of Military Leave
JO-HR-2026-####
New Employee Completion Form
JO-HR-2026-####
Religious Accommodation Request
JO-HR-2026-####
Location Cost Differential (LCD) Request
JO-HR-2026-####
Memorial Donation Form
JO-HR-2026-####
Additional Forms
Personal Information Update
JO-HR-2026-####
Direct Deposit Update
JO-HR-2026-####
Resignation / Voluntary Separation
JO-HR-2026-####
Leave of Absence Request
JO-HR-2026-####
PIP Acknowledgement
JO-HR-2026-####
Get in Touch
HR Department
Human Resources & Employee Care
hrec@myjoyner.com
(877) 240-9784
🔒 Internal Use Only — Do not share this number with anyone who is not a Joyner employee or associate.
Mon–Fri, 8:00 AM – 5:00 PM ET
Form Title
Ticket: JO-HR-2026-####
Request Submitted Successfully!
Your request has been received by HR & Employee Care. A confirmation email with your ticket number has been sent to your Joyner email address.
Please save your ticket number for follow-up. Contact HR@myjoyner.com with questions.
JO-HR-2026-0001
Please save your ticket number for follow-up. Average response time: within 24 hours.
Contact HR@myjoyner.com with questions.