Enterprise Technology
Enterprise Technology delivers and supports the systems, infrastructure, and technology that power Joyner’s operations. The team manages enterprise applications, hardware, cybersecurity, and technical support to keep our business connected and running efficiently.
Department Head
Manquel Harrington
Vice President of Technology
Last Updated
June 2026
Page content & resources
Hours of Operation
Mon – Fri
8:00 AM – 5:00 PM ET
How to Work With Us
1
Submit a Request
Use the IT Help Desk ticket form in Quick Links or click Submit a Request above.
Takes 2 min
2
We Review
A technology team member reviews your request and follows up if more detail is needed.
Within 2 hrs
3
We Process
Your request is resolved and you are kept updated via Microsoft Teams or email.
Within 1 hr
4
Confirmation
You receive confirmation and any relevant follow-up steps via email.
Request complete
Department News
View allUpdate
Joyner TMS v3.2 is now live for all dispatch teams — training session scheduled for June 25
Important
Mandatory password reset required by July 1, 2026 — all associates must update credentials
General
Scheduled system maintenance window: June 15, 11:00 PM – 2:00 AM ET — limited service expected
General
New equipment request process updated — all hardware requests now require manager approval before processing
Our Mission
Use leading-edge technology solutions to simplify and strengthen our human connections, while providing enhanced solutions for Joyner associates to meet their goals, deliver results, and strengthen the company’s position.
Department Announcements
View allImportant
Mandatory password reset required for all associates by July 1
Update
TMS v3.2 is live — all dispatch teams should review release notes
General
Q3 Technology Review scheduled for August 1 — department leads invited
Services We Offer
- Customer Experience — Website support and mobile app support to ensure associates and customers have a seamless digital experience.
- Software Management — Manages and maintains all software applications used across the Joyner organization.
- Hardware Management — Manages all hardware including computers, phones, and devices used across the organization.
- Purchasing — Procures new equipment and technology assets for Joyner departments and teams.
- IT Help Desk — AV support and technical services for both hardware and software issues across all locations.
- Engineering — Builds the technologies that power Joyner’s platform and ignite opportunity for users and operators.
- Network Protection — Administers network and data security including directory, group policy, firewalls, virus protection, and email security.
Strategic Goals
1
Influence and contribute to customer focused solutions that drive operational excellence.2
Positively influence company expenses and manage risk exposures through smart technology decisions.3
Boost customer satisfaction through cutting-edge technology solutions and seamless digital experiences.4
Reduce customer effort through technology that simplifies interactions and self-service capabilities.5
Reduce employee attrition by providing technology that empowers and elevates the associate work experience.6
Concentrate on IT planning and management to increase efficiency and strategic alignment.7
Position Joyner as the foremost customer-centric brand and lead the industry through technology innovation.8
Advance technology strategy to support and accelerate achievement of the organization’s direction.How We Add Value
We Connect
We connect with you because we are in this together. Enterprise Technology is your partner in keeping Joyner powered, protected, and productive.
We Enable
We enable your experience through our cutting-edge technology and equipment — giving every associate the tools to do their best work.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us, with full accountability and a commitment to excellence.
We Increase Productivity
We increase employee productivity by delivering technology that simplifies workflows and empowers the associate work experience across all departments.
We Keep You Connected
We monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage — so every associate stays connected wherever they work.
We Simplify
We use leading-edge technology solutions to simplify and strengthen our human connections, reducing friction and effort for both associates and customers.
We Lead Innovation
We lead site reliability, observability, computing, networking, and hardware operations from sites nationwide — advancing technology to support the organization's direction.
Policies & SOPs
View allAcceptable Use Policy
Policy · Jan 2026
Password & Access Policy
Policy · Jan 2026
Security Incident Response SOP
SOP · Jan 2026
Hardware Request Guide
Guide · Jun 2026
Network & VPN Access Policy
Policy · Jan 2026
Department Resources
Events & Deadlines
View calendarJun
15
Scheduled Maintenance Window
11:00 PM – 2:00 AM ET — Limited service expected
Jun
25
TMS v3.2 Training Session
Virtual · 2:00 PM ET — All dispatch teams
Jul
1
Password Reset Deadline
All associates must update credentials
Aug
1
Q3 Technology Review
All department leads · Virtual
Frequently Asked Questions
How do I submit an IT help desk ticket?
IT help desk tickets can be submitted using the “Submit IT Help Desk Ticket” Quick Link on the right sidebar or through the IT Service Desk portal in the Resources menu. Include a clear description of the issue, your device type, and any error messages you’ve received. A team member will respond within 3 hours during business hours.
How do I request new or replacement equipment?
Equipment requests including new computers, phones, monitors, and peripherals can be submitted through the “Request Equipment” Quick Link. All hardware requests require manager approval before processing. Standard equipment requests are typically fulfilled within 5–7 business days. Urgent requests should be noted in the request form.
How do I reset my password or regain access to my account?
Password resets can be initiated through the “Password Reset” Quick Link on this page. If you are completely locked out of your account and cannot access the self-service portal, contact the IT Help Desk directly at it@myjoyner.com or call (877) 240-9784 during business hours for immediate assistance.
How do I report a security incident or suspicious activity?
Security incidents including phishing emails, suspicious links, unauthorized access attempts, or data concerns should be reported immediately using the “Report a Security Incident” Quick Link or by calling (877) 240-9784. Do not forward suspicious emails or click any links before reporting. Early reporting helps protect the entire organization.
How do I check if there is a known system outage or issue?
The Known Issues Log in the Quick Links section and the Resources area is updated in real time with any active system issues, planned maintenance windows, and outage information. Before submitting a help desk ticket, check the Known Issues Log to see if your issue is already being addressed. Estimated resolution times are posted for each active issue.
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