Pilot Services escorts oversized and overweight loads to ensure safe and compliant transportation — supporting drivers throughout their routes by providing certified pilot vehicle services, monitoring road conditions, and navigating potential hazards while maintaining safety for drivers and the public.
Business Unit · Freight & Logistics
Available 24 / 7
Last updated: January 2026
Department Head: Marian King, Director of Joyner Freight ·
Avg Response: Within 3 hrs ·
Hours: 24 / 7
At a Glance
24/7
Always Available
Oversized and overweight load support available around the clock — moves don't wait for business hours.
Certified
Pilot Drivers
All Joyner pilot drivers are certified, trained, and experienced in oversize load escort operations.
3
Core Services
Escort driving, route surveys, and heavy haul planning — all under one experienced team.
3 hrs
Avg Response Time
From request to escort confirmation — fast, professional, and compliant.
How to Work With Us
1
Submit or Call
Submit a pilot escort or route survey request using Quick Links or contact the Pilot Services team directly. Available 24/7 — takes about 2 minutes.
2
We Review
A team member reviews your request within 8 hours and assesses the load dimensions, route requirements, permit status, and escort needs.
3
We Escort
A certified pilot driver is dispatched and the move is coordinated — you receive updates via Teams or email throughout the escort.
4
Move Complete & Documentation
You receive move confirmation and any documentation or follow-up notes via email. Pilot submits BOL via the Upload form for Financial Services processing.
Services We Offer
Escort Driving
Professional escort and pilot driver services for oversized and overweight vehicle movement — ensuring safe, compliant, and efficient transport on highways and local roads.
Route Survey
Survey and plan routes for oversized loads — identifying obstacles, clearance issues, and the safest path before the move begins.
Heavy Haul Planning
Plan the full logistics of moving oversized loads and shipments — coordinating permits, timing, escorts, and traffic control management from start to finish.
Our Mission
"To provide safe, courteous, professional, and experienced escort / pilot drivers ensuring seamless vehicle movement and traffic control management. Our services are designed for any over-sized or over-weight vehicle movement. We are dedicated to completing each job safely, moving wide and overweight loads on highways and local roads. We move the loads as safely as possible with the least possible delay and inconvenience to the driving public."
We Connect
We connect with you because we are in this together.
We Enable
We enable the customer experience through our processes, work product, services, and thinking.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us.
We Make Roads Safer
We make road travel safer for the oversize load driver and all motorists on the road.
We Protect
We prevent damage to the loads being hauled.
We Minimize Delays
We keep to a minimum delays in the normal flow of traffic.
Strategic Goals
1
Influence and contribute to customer focused solutions.
2
Positively influence Company expenses and manage risk exposures.
3
Develop employees for Company needs.
4
Avoid increases in truck insurance rates by preventing accidents.
5
Increase customer base.
6
Operate at least 2 pilot drivers in each city where Joyner Freight operates.
Policies & SOPs
Standard operating procedures and policies for Pilot Services live in Guide — Joyner's internal knowledge base. Click any link below to open the relevant SOP in Guide.
Submit an escort request, file a route survey report, or get TWIC and port access support from Compliance Services. Available 24 hours a day, 7 days a week.
