Request Services
Submit facility service requests directly to Administrative Services. From repairs to cleaning to supply needs — if something needs attention in your workspace, we want to know about it.
Admin Services: (877) 240-9784 ·
Email: adminservices@myjoyner.com ·
Response: Within 1 business day
Submit a Request
How Request Services Works
The Request Services portal is Joyner’s centralized channel for all facility and operational support needs. Whether you are at One Atlantic Center, a regional freight hub, a co-working location, or working remotely — Administrative Services is your point of contact. Every request submitted through this portal is logged, tracked, and responded to within published SLA timeframes.
24 hr
Standard Response
Non-urgent requests acknowledged and assigned within one business day
4 hr
Urgent Response
Safety hazards, equipment failures, and operational disruptions get priority
13
Hub Locations Served
All US freight hub facilities covered under this program
Flex
Workspace Options
Joyner offices and partner co-working space depending on your location
How to Work With Us
1
Submit your request
Use the service request form below or email adminservices@myjoyner.com directly. Include your location and a clear description.
2
Triage & assignment
Your request is logged, prioritized based on urgency, and assigned to the appropriate team within 1 business day.
3
Resolution
The assigned team resolves your request within the SLA window for your priority tier. You are updated via email or Teams.
4
Confirmation
You receive a resolution confirmation and your ticket is closed. Unresolved tickets are escalated automatically.
What You Can Request
Maintenance & Repairs
Plumbing, HVAC, electrical, structural, or equipment repairs. Submit as soon as you notice an issue to prevent escalation.
Cleaning & Janitorial
Deep cleaning, spill cleanup, restroom supplies, or scheduled janitorial service requests for any Joyner facility.
Supplies & Equipment
Office supplies, safety equipment, furniture, ergonomic gear, or other operational materials needed for your location.
Printing & Mailing
Document printing and binding, bulk mail and package processing, check mailing, courier, and overnight shipping requests.
Facility Setup & Moves
Workspace reconfiguration, furniture moves, new employee setup, conference room AV, event setup and breakdown.
Office & Workspace Access
Request access to a Joyner office or co-working space depending on your location. Covers remote workspace support, day-pass access, and meeting room reservations.
Submit a Facility Service Request
Your request will be sent directly to adminservices@myjoyner.com and assigned within 1 business day. For urgent safety-related issues, call (877) 240-9784.
First Name
Last Name
Joyner Email
Phone Number
Facility / Location
Room / Area
Request Type
Priority
Description of Request
Request Priority & Response Times
Critical
Response within 2 hours
Safety Hazard or Operational Stoppage
Active safety risks, facility damage affecting operations, security breaches, or any issue preventing associates from performing their work. Contact adminservices@myjoyner.com directly in addition to submitting a request.
High
Response within 4 hours
Significant Disruption
Equipment failures affecting multiple associates, restroom or HVAC issues, and time-sensitive event setup requirements. Addressed same business day.
Standard
Response within 24 hours
General Request
Routine maintenance, supply orders, printing requests, office moves, and most standard facility service requests. All standard requests receive a ticket confirmation within 2 hours of submission.
Planned
Coordinated 5+ days in advance
Scheduled Work
Office reconfigurations, large facility setups, and co-working space bookings should be submitted at least 5 business days in advance to ensure proper planning and resource allocation.
Office & Workspace Access
Joyner associates can request access to office space and professional workspaces depending on their location and work arrangement. Some locations have a dedicated Joyner office — others are served through our enterprise agreement with IWG, which provides access to professional co-working facilities at no out-of-pocket cost. Contact Administrative Services to find out what is available in your city.
Joyner Office Locations
Some cities have a dedicated Joyner office. If your city has a Joyner location, Administrative Services will connect you with the right contact to arrange access or a workspace.
IWG Network (Where Available)
For cities without a Joyner office, eligible associates may access professional co-working space through our IWG enterprise agreement, including Wi-Fi, meeting rooms, printing, and lounge access.
How to Request
Submit a workspace request through this portal or email adminservices@myjoyner.com at least 5 business days in advance. Include your city, preferred dates, and the purpose of your request.
Eligibility
All full-time remote and hybrid associates, and associates traveling for business purposes. Availability and booking policies vary by location — contact Admin Services for details.
Tips for Faster Resolution
Include your hub location or office address — not just your name — so the team knows where to go
Be specific about the issue — “broken” is less useful than “the third-floor men’s restroom left faucet will not shut off”
Note if the issue is getting worse or creating a safety concern — this affects how quickly it is prioritized
For event setup requests, include the event date, expected number of attendees, and any AV or catering requirements
For supply orders, include quantities — this prevents follow-up requests and speeds up fulfillment
Use the Notes field to share relevant context — prior attempts to fix the issue, related tickets, or constraints on access