Corporate Shuttle
Corporate Shuttle connects employees and visitors with convenient last-mile transportation between local transit stations and workplace destinations. We partner with businesses and office properties to provide safe, reliable, and efficient shuttle services that improve accessibility and the commuter experience.
Department Head
Kate Myers
Director of Shuttle Services
Last Updated
January 2026
Page content & resources
Hours of Operation
Mon – Fri
8:00 AM – 9:00 PM ET
25
Cities served across the United States
98%
Schedule adherence rate target
Wi-Fi
Complimentary internet on all vehicles
How to Work With Us
1
Open a Ticket
Submit a shuttle request or schedule transportation using Quick Links or the request form.
Takes 2 min
2
We Review
A Shuttle Services team member reviews your request within 8 hours and confirms scheduling details.
Within 8 hrs
3
We Schedule
Your route or trip is scheduled and a driver is assigned — you receive updates via Teams or email.
Within 2 hrs
4
Confirmation
You receive trip confirmation with driver details, pickup time, and route information via email.
Trip confirmed
Department News
View allUpdate
Corporate Shuttle now operating in 25 cities across the US — contact the team to confirm service availability in your market
General
Wi-Fi internet access now standard on all Corporate Shuttle vehicles — passengers can connect automatically
General
Q1 2026 schedule adherence rate at 98.2% — exceeding our target and delivering on our commitment to on-time service
Update
New corporate partnership program available for businesses — contact shuttle@myjoyner.com to explore dedicated route options
Our Mission
To provide safe, reliable, continuous, and cost-effective service through a strong support team of associates dedicated to our customers’ needs and commitment to delivering an Outstanding customer experience.
Department Announcements
View allUpdate
Now operating in 25 cities — contact us to confirm availability in your market
General
Q1 schedule adherence at 98.2% — exceeding our 98% target
General
New corporate partnership program now available — reach out to explore dedicated routes
Services We Offer
Corporate Shuttle Service
Last-mile shuttle transportation between local transit stations and workplace destinations, available in 25 cities across the United States. We partner with businesses and office properties to provide scheduled, reliable shuttle routes that improve employee accessibility and the daily commuter experience.
Wi-Fi Internet Access
Complimentary Wi-Fi internet access on all Corporate Shuttle vehicles — keeping passengers connected, productive, and comfortable throughout every commute.
Strategic Goals
1
Influence and contribute to customer focused solutions — making every commuter’s experience from reservation to destination as smooth and pleasant as possible.2
Positively influence company expenses and manage risk exposures through efficient route operations and proactive vehicle maintenance.3
Develop employees for company needs through ongoing driver training, customer service standards, and professional development.4
Excel in customer service from the moment a passenger makes their reservation to the moment they arrive — becoming the customer’s first and best choice shuttle provider.5
Maintain a 98% or higher schedule adherence rate to ensure every customer is where they need to be, when they need to be there.How We Add Value
We Connect
We connect with you because we are in this together. Corporate Shuttle builds lasting partnerships with businesses, office properties, and commuters — strengthening the relationship between Joyner, our customers, and the communities in which we work.
We Enable
We enable the customer experience through our shuttle work product and services — making the daily commute easier, more reliable, and more comfortable for every passenger we serve.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — maintaining a 98% schedule adherence rate and conducting our business with ethical, professional commitment to protecting our customers, vendors, and employees.
We Strengthen Communities
We strengthen the relationship between Joyner, our customers, and the communities in which we work by providing a quality, consistent shuttle service that improves access to workplaces and reduces commuter friction every day.
Policies & SOPs
View allTrip Booking & Scheduling SOP
SOP · Jan 2026
Driver Safety & Compliance Policy
Policy · Jan 2026
Schedule Adherence Standards
Guide · Jan 2026
Incident Reporting SOP
SOP · Jan 2026
Service Alert Protocol
SOP · Jan 2026
Frequently Asked Questions
How do I schedule a Corporate Shuttle trip or route?
Shuttle trips and routes are scheduled using the “Schedule and Manage Transportation Service” Quick Link or by opening a Shuttle Ticket. Include the pickup location, destination, date and time, number of passengers, and any special requirements. For recurring corporate routes, contact shuttle@myjoyner.com to discuss dedicated route options. Trips should be booked at least 24 hours in advance when possible.
What is Corporate Shuttle’s schedule adherence target?
Joyner Corporate Shuttle maintains a target of 98% or higher schedule adherence — meaning 98 out of every 100 trips arrive at their destination on time. As of Q1 2026, the team is operating at 98.2%, exceeding the target. Schedule adherence is monitored continuously and reported to department leadership. If a trip is delayed due to traffic, weather, or operational issues, passengers are notified as quickly as possible via the contact information provided at booking.
How do I request a change or cancellation to a scheduled trip?
Trip changes and cancellations are submitted using the “Request Changes or Updates to Scheduled Trips” Quick Link. Include the original trip details, the nature of the change or cancellation, and the reason. Changes should be submitted as early as possible — at least 4 hours before the scheduled pickup time when possible. For urgent changes, contact shuttle@myjoyner.com directly.
How do I check for service alerts or route disruptions?
Service alerts for route disruptions, weather delays, or schedule changes are communicated via the “Service Alerts” Quick Link on the right sidebar. Passengers with active bookings are also notified directly via email or phone when a service alert affects their trip. For real-time updates, contact shuttle@myjoyner.com or call the shuttle operations line.
What cities does Corporate Shuttle currently serve?
Joyner Corporate Shuttle currently operates in 25 cities across the United States. Service areas are expanding as the program grows. To confirm whether shuttle service is available in a specific city or market, contact the Shuttle Services team at shuttle@myjoyner.com. Businesses and office properties interested in establishing a dedicated corporate shuttle route in their area are also welcome to reach out to discuss partnership options.
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