Executive Department
We lead Joyner’s vision, strategy, and overall business direction. Our team focuses on driving growth, supporting organizational success, and ensuring alignment across all departments and operations.
Department Head
Jonathan Joyner
Chief Executive Officer
Last Updated
January 2026
Page content & resources
Hours of Operation
Mon – Fri
8:00 AM – 5:00 PM ET
How to Work With Us
1
Submit a Question
Submit your question or request using the Quick Link or click Ask Leadership above.
Takes 2 min
2
We Review
A member of the Executive team reviews your submission and determines the right response.
Within 8 hrs
3
We Respond
Your question is addressed and you are kept updated via Microsoft Teams or email.
Within 4 hrs
4
Confirmation
You receive a response, guidance, or direction with any relevant next steps via email.
Complete
Department News
View allUpdate
Q1 2026 Company Performance Summary now available — all associates encouraged to review
General
2026 Strategic priorities announced — focus on Transportation, Ryde, Mobility, and Internal Department excellence
General
New executive partnership initiatives launched across Enterprise, Transportation, and Mobility divisions
Update
Leadership development program expanded — nominations for next cohort now open through February 28
Our Mission
Our leadership team has a critical role in setting the culture and values of the company through their actions and decisions as they relate to performance, ethics, integrity, legal compliance, transparency, and responsiveness to customer interests. We are a working system for principled goal setting, effective decision-making, and appropriate monitoring of compliance and performance.
Department Announcements
View allUpdate
Q1 2026 Company Performance Summary now available for all associates
General
2026 strategic priorities announced — Transportation, Ryde, Mobility & Internal excellence
General
Leadership development nominations open through February 28
Services & Functions
- Company Management — Administrative management and oversight of Joyner’s day-to-day operations and organizational structure.
- Recruit & Hire Executive Leadership — Identifying, recruiting, and onboarding senior executives to grow and strengthen the organization’s leadership capacity.
- Department Leadership — Providing executive-level leadership and strategic direction at the department level across all Joyner divisions.
- Leadership Development — Assessing and developing management skills throughout the organization to build the next generation of Joyner leaders.
- Organizational Planning — Guiding the direction of the company through strategic planning, goal setting, and long-range vision development.
- Monitoring & Managing Financial Resources — Company-level financial management and oversight to ensure sustainable growth and fiscal responsibility.
- Business Development — Leading enterprise, internal, transportation, roadside assistance, Ryde, and mobility partnership initiatives that grow Joyner’s market presence and customer value.
Strategic Goals
1
Influence and contribute to customer focused solutions that set Joyner apart in the marketplace.2
Positively influence company expenses and manage risk exposures through disciplined executive oversight.3
Develop employees for company needs by investing in talent, leadership, and organizational capability.4
Operate in a manner that creates real, measurable value for our customers every day.5
Make Joyner a preferred place to work and do business with — for associates and partners alike.6
Maintain strategic focus on Internal Departments, Transportation, Roadside Assistance, Ryde, and Mobility Services. Joyner Executive Leadership Philosophy: S.M.A.R.T.
S
Specific
Use clear, unambiguous language when defining goals
M
Measurable
Set goals you can track and compare to metrics along the way
A
Attainable
Choose goals that push forward but remain within Joyner’s ability to achieve
R
Realistic
Consider resources, past success, and community context when planning
T
Time-Bound
Set deadlines as checkpoints and goalposts to keep the organization on track
How We Add Value
We Connect
We connect with you because we are in this together. Joyner’s Executive Department is committed to building relationships built on trust, transparency, and shared purpose.
We Enable
We enable your experience through our processes, work products, services, and strategic thinking — creating the conditions for every department and associate to do their best work.
We Own
We own our responsibilities, decisions, and outcomes that you entrust with us — leading with integrity, accountability, and a commitment to the highest ethical standards.
We Provide Direction
We provide clear, purposeful direction for the organization — setting strategy, aligning resources, and ensuring every team is working toward the same vision of Joyner’s future.
We Advance the Vision
We advance and accelerate Joyner’s vision every day — identifying opportunities, removing obstacles, and driving the bold moves that keep Joyner growing and leading in our industry.
We Build Relationships
We build long-lasting relationships with customers, partners, and the communities we serve — because Joyner’s success is inseparable from the success of those around us.
We Develop Excellence
We bring and continue to develop our unique skill set — investing in ourselves and our teams so that Joyner always has the leadership talent needed to meet the challenges ahead.
Policies & SOPs
View allCorporate Governance Policy
Policy · Jan 2026
Executive Hiring Guidelines
Guide · Jan 2026
Strategic Planning Framework
Guide · Jan 2026
Code of Ethics & Leadership
Policy · Jan 2026
Business Development SOP
SOP · Jan 2026
Department Resources
Events & Deadlines
View calendarNo upcoming events scheduled.
All-Hands and leadership events are posted company-wide.
Frequently Asked Questions
How do I submit a question or idea directly to leadership?
Associates can submit questions, ideas, and feedback to the Executive Department through the “Submit a Question to Leadership” Quick Link on the right sidebar or by emailing feedback@myjoyner.com. The Executive team reviews all submissions and responds within 8 business hours. Questions of broad relevance may be addressed in All-Hands meetings, company announcements, or direct responses.
What is Joyner’s current strategic focus for 2026?
Joyner’s 2026 strategic priorities are centered on four key areas: strengthening internal department operations, growing the Transportation and Freight business, accelerating the Ryde ride-sharing initiative, and advancing Mobility Services through new partnerships and technology. Executive leadership is committed to S.M.A.R.T. goal setting — Specific, Measurable, Attainable, Realistic, and Time-Bound — to keep the entire organization aligned and accountable.
How does the Executive Department support business development across Joyner?
The Executive Department leads business development across six strategic areas: Enterprise (commercial partnerships), Internal (internal department partnerships), Transportation (freight and carrier partnerships), Roadside Assistance (service provider partnerships), Ryde (community and compliance partnerships), and Mobility (new mobility service partnerships). Each area is led by dedicated executive team members focused on creating scalable value for Joyner’s customers and partners.
How can I get involved in Joyner’s leadership development programs?
Joyner’s Leadership Development programs are open to associates who are identified by their managers or who self-nominate through Joyner University. The Executive Department oversees the program strategy and works with HR & Employee Care and Learning & Development to identify and develop management talent across all divisions. Nominations for the next cohort are open through February 28, 2026 — contact your manager or HR to participate.
How does executive leadership communicate company direction to associates?
Executive leadership communicates with all associates through multiple channels including quarterly All-Hands meetings, company-wide announcements on Joyner One, the Newsroom, and direct communications via email and Microsoft Teams. Associates are encouraged to stay connected through Joyner One’s News & Announcements section and to submit questions directly to leadership using the Quick Link on this page.
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