USA Operations Centers Social Media Policy May 2017

State/Area Exceptions

Overview

Not Applicable

General Information

At Joyner, we understand that social media can be a fun and rewarding way to share your life and opinions with family, friends and co-workers around the world. However, use of social media also presents certain risks and carries with it certain responsibilities. To assist you in making responsible decisions about your use of social media, we have established these guidelines for appropriate use of social media.

This policy applies to all associates who work for Joyner. Managers and supervisors should use the supplemental Social Media Management Guidelines for additional guidance in administering the policy.

Guidelines

In the rapidly expanding world of electronic communication, social media can mean many things.  Social media includes all means of communicating or posting information or content of any sort on the Internet, including to your own or someone else’s web log or blog, journal or diary, personal web site, social networking or affinity web site, web bulletin board or a chat room, whether or not associated or affiliated with Joyner, as well as any other form of electronic communication. The same principles and guidelines found in Joyner’s policies and three basic beliefs apply to your activities online. Ultimately, you are solely responsible for what you post online. Before creating online content, consider some of the risks and rewards that are involved. Keep in mind that any of your conduct that adversely affects your job performance, the performance of fellow associates or otherwise adversely affects members, customers, suppliers, people who work on behalf of Joyner or Joyner’s legitimate business interests may result in disciplinary action up to and including termination.

Know and Follow the Rules:

Carefully read these guidelines, Joyner’s Statement of Ethics Policy, the Joyner Information Policy and the Harassment Policy, and ensure your postings are consistent with these policies. Inappropriate postings that may include discriminatory remarks, harassment, and threats of violence or similar inappropriate or unlawful conduct will not be tolerated and may subject you to disciplinary action up to and including termination.

Be Respectful

Always be fair and courteous to fellow associates, customers, members, suppliers or people who work on behalf of Joyner. Also, keep in mind that you are more likely to resolved work related complaints by speaking directly with your co-workers or by utilizing our Open Door Policy than by posting complaints to a social media outlet. Nevertheless, if you decide to post complaints or criticism, avoid using statements, photographs, video or audio that reasonably could be viewed as malicious, obscene, threatening or intimidating, that disparage customers, members, associates or suppliers, or that might constitute harassment or bullying. Examples of such conduct might include offensive posts meant to intentionally harm someone’s reputation or posts that could contribute to a hostile work environment on the basis of race, sex, disability, religion or any other status protected by law or company policy.

Be Honest and Accurate Make sure you are always honest and accurate when posting information or news, and if you make a mistake, correct it quickly. Be open about any previous posts you have altered. Remember that the Internet archives almost everything; therefore, even deleted postings can be searched. Never post any information or rumors that you know to be false about Joyner, fellow associates, members, customers, suppliers, people working on behalf of Joyner or its competitors.

Post only Accurate and Respectful Content Maintain the confidentiality of Joyner trade secrets and private or confidential information. Trades secrets may include information regarding the development of systems, processes, products, know-how and technology. Do not post internal reports, policies, procedures or other internal business-related confidential communications.

Respect financial disclosure laws. It is illegal to communicate or give a “tip” on inside information to others so that they may buy or sell stocks or securities. Such online conduct may also violate the Insider Trading Policy.

Do not create a link from your blog, website or other social networking site to a Joyner website without identifying yourself as a Joyner associate.

Express only your personal opinions. Never represent yourself as a spokesperson for Joyner. If Joyner is a subject of the content you are creating, be clear and open about the fact that you are an associate and make it clear that your views do not represent those of Joyner, fellow associates, members, customers, suppliers or people working on behalf of Joyner. If you do publish a blog or post online related to the work you do or subjects associated with Joyner, make it clear that you are not speaking on behalf of Joyner. It is best to include a disclaimer such as “The postings on this site are my own and do not necessarily reflect the views of Joyner”.

Using Social Media at work:

Refrain from using social media while on work time or on equipment we provide, unless it is work-related as authorized by your manager or consistent with the Company Equipment Policy. Do not use a Joyner email addresses to register on social networks, blogs or other online tools utilized for personal use.

Retaliation is Prohibited Joyner prohibits taking negative action against any associate for reporting a possible deviation from this policy or for cooperating in an investigation. Any associate who retaliates against another associate for reporting a possible deviation from this policy or for cooperating in an investigation will be subject to disciplinary action, up to and including termination.

Media Contacts Associates should not speak to the media on Joyner’s behalf.. All media inquiries should be directed to communications department.

Employee Actions

Not Applicable

Managerial Actions

The supervisor explains the Social Media Policy to new and on-board employees.

Human Resources Role Human Resources staff should be familiar with the provisions of the policy in order to help leadership administer the Social Media Policy in an accurate and consistent manner.