USA Operations Centers Dress Code Philosophy May 2017

State/Area Exceptions

As this policy is reviewed, please note the following States/area for which exceptions exist:

Differences in interpretation and application of the dress philosophy may vary by location.

Overview Joyner employees contribute to the corporate culture and reputation in the way they present themselves. A professional appearance is essential to a favorable impression with customers, regulators and company owners. Good grooming and appropriate dress reflect employee pride and inspire confidence on the part of such persons.

General Information The Dress Philosophy permits casual attire; however, each location may determine to what extent casual wear will be permitted.

Basic Guidelines for Appropriate Attire Basic elements for appropriate and professional business attire include socks or stockings and clothing that is in neat and clean condition. Basic guidelines for appropriate workplace dress do not include tight or short pants, tank tops, halter tops, low-cut blouses or sweaters, or any extreme style or fashion in dress, footwear, accessories, fragrances or hair.

Although it is impossible and undesirable to establish an absolute dress and appearance code, Joyner will apply a reasonable and professional workplace standard to individuals on a case-by-case basis. Management may make exceptions for special occasions or in the case of inclement weather, at which time employees will be notified in advance. An employee unsure of what is appropriate should check with his or her manager or supervisor.

If a supervisor or manager decides that an employee’s dress or appearance is not appropriate as outlined in this policy, he or she may take corrective action and require the employee to leave the work area and make the necessary changes to comply with the policy.

Employees who are in a customer facing positions are required to wear a Joyner Polo (gray or black in color) with Khaki Pants with shirts tucked in. In addition, a belt must be worn around the waist. The following Employees Require the Customer Facing Dress Code of a Joyner Polo (gray or black in color) with Khaki Pants with shirts tucked in:

Airport Shuttle

Corporate Shuttle

Animal Transport

Delivery Service Partner

Intermodal

Joyner Freight

Mobility Service

T - Shirt Appropriate Attire Joyner customer facing facilities and in certain job functions / roles in some cases are more of a relaxed casual environment, however its important that our customers know where they can find assistance and who can provide assistance. Joyner T – Shirt are considered appropriate in these departments such as:

Tractor Trailer Parking Facilities

Ryde Driver Lounges

Employee Actions

Employees should follow basic guidelines for safety, personal appearance, and professionalism.

Employees should be mindful of the business they will be conducting on any given day and should dress accordingly.  Customer expectations should be taken into account, whether the customers are internal or external to Joyner.

Managerial Actions

Managers should address a violation of the dress philosophy as a performance issue.

Human Resources Role Human Resources staff should be familiar with the provisions of the policy in order to help leadership administer the Dress Code Philosophy in an accurate and consistent manner.