Overview

This policy establishes the standards for planning, executing, and evaluating the launch of a new market, service, or geographic operating area for Joyner Transportation & Logistic Services LLC.

Launch Planning

A new market or service launch begins with a launch plan developed by Operations & Launch, in coordination with relevant business units, outlining scope, timeline, resource needs, and success criteria.

Cross-Departmental Coordination

Market launches typically require coordination across multiple departments (e.g., Legal/Compliance, IT, Driver Services, Marketing & Communications, Government Relations for regulatory matters). Operations & Launch coordinates this cross-departmental planning.

Go-Live Execution

Operations & Launch coordinates go-live execution, confirming operational readiness consistent with the Operational Readiness Checklist policy before the launch date.

Post-Launch Review

Following launch, Operations & Launch conducts a post-launch review to assess performance against success criteria and identify lessons learned for future launches.

Employee Actions

1. Support launch planning activities within your role as coordinated by Operations & Launch.
2. Complete department-specific readiness tasks assigned as part of the launch plan.
3. Report launch-related issues or risks to Operations & Launch promptly.