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Leadership Standards
Leadership at the Center
Driven to Deliver Quality Service · For Internal Use Only
1

Set aside time specifically for employee engagement activities

Block dedicated time on your calendar for intentional engagement with your team — not just operational check-ins, but meaningful connection.

2

Be an active participant in employee engagement and encourage others to do the same

Model the behavior you want to see. Your participation signals that engagement is a priority, not an afterthought.

3

Use drive time / floor time to create buy-in and support from every employee

Take advantage of informal time with your team to build relationships, listen, and reinforce the company's direction.

4

Create a sense of urgency and hold people accountable

Follow up with employees on performance and miscellaneous concerns. Don't let important matters drift without resolution.

5

Make idea generation a part of your engagement activities

Incorporate idea generation into your huddles and staff meetings. Leaders who invite ideas build teams that are invested in outcomes.

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