The Key Leadership Behaviors are the foundation to leadership selection, training, assessments and pay at Joyner Transportation & Logistic Services. When demonstrated with outstanding behaviors, they help leaders optimize their performance as individuals and position their teams to deliver results that add value for the customer and organization.
The Six Key Leadership Behaviors
1. Demonstrate Integrity
Exemplify ethical and honest behavior in fulfilling our Mission, Vision and Shared Values.
✓ What To Do
- Honor promises, admit to mistakes and take responsibility.
- Tell the truth and show respect in all interactions.
- Understand and comply with all regulatory and Company guidelines and requirements.
✗ What NOT To Do
- Say one thing then do another.
- Blame others when things go wrong.
- Focus on personal agendas at the expense of others.
2. Lead From The Customer's Perspective
Promote and maintain a relentless focus on the customer when making decisions and taking action.
✓ What To Do
- Develop, share and reinforce an understanding of customers' evolving needs.
- Align decisions and actions to deliver a consistently Outstanding customer experience.
- Drive innovative solutions to meet and influence customer expectations.
✗ What NOT To Do
- Impact customers without considering relevant data and personal observations.
- Develop internal processes and metrics without considering the customer.
- Overlook the importance of empowering employees to satisfy customer expectations.
3. Confront Business Realities
Candidly assess our environment and tackle challenges head-on.
✓ What To Do
- Engage in constructive, real-time performance dialogs.
- Face facts, ask hard questions, and have the difficult conversations.
- Make decisions — using internal and external data — that balance risks and opportunities.
✗ What NOT To Do
- Be satisfied with previous results.
- Use a passive approach.
- Address symptoms of issues without identifying root causes.
4. Engage Our People
Inspire and energize people to understand and achieve common goals.
✓ What To Do
- Value and leverage the diverse perspectives and capabilities of others.
- Develop yourself and coach those you lead on mindsets and capabilities.
- Adopt and build understanding around changes.
✗ What NOT To Do
- Forget to recognize good work and celebrate successes.
- Tolerate or contribute to a negative work environment.
- Miss opportunities to help your team understand the value of their work to the Company.
5. Model and Drive Collaboration
Partner with others and expect the same from those you lead.
✓ What To Do
- Develop and foster relationships for idea generation and execution.
- Harness the power of feedback loops to draw out our best thinking for continuous improvement.
- Be transparent, open and authentic.
✗ What NOT To Do
- Make decisions without determining who needs to be brought into the discussion.
- Ignore the talent and potential insights that others can share.
- Disregard the importance of sharing information in ways that gain traction for better business results.
6. Take Action To Achieve Results
Drive pace to achieve results based on a clear understanding of company goals and initiatives.
✓ What To Do
- Set clear priorities, assess risks, and align focus on work critical to achieve Company Goals.
- Make sure needed processes, tools and resources are accessible, used effectively and streamlined where possible.
- Measure, monitor and analyze results, making course corrections as needed.
✗ What NOT To Do
- Unnecessarily escalate decision-making to a higher level than required.
- Confuse activity with results or allow ambiguity to derail progress.
- Push pace at any cost.
Talking With Your Team
I need your partnership in putting these behaviors into action. Here is how you can help me:
- Demonstrate Integrity — Tell me the truth as you see it; I will listen to and respect your point of view.
- Lead from the Customer's Perspective — Share your insights about customers' needs.
- Confront Business Realities — Be straightforward with me when you see ways our team can improve.
- Engage Our People — Help me understand how you can best contribute to the success of our team.
- Model and Drive Collaboration — Seek out opportunities for our team to improve business results through collaboration with others.
- Take Action to Achieve Results — Challenge me if you don't see clear alignment between our work and Company goals.
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