The Leadership Competency Library is a collection of important and frequently used behaviors grouped by competency labels. It offers a common vocabulary to develop competency models and assessment tools, and allows the integration of HR processes throughout the organization.
Personal Effectiveness
Leadership
Links vision to goals/objectives, influences others, models the way and is a source for encouragement.
- Helps individuals and groups work toward shared visions and goals
- Respects individual skills of others
- Seeks opportunities to advance success of team, department and enterprise
- Offers constructive feedback to others
- Serves as a role model and a valuable resource of information and input
- Takes initiative to become a mentor
- Positively influences others
- Efficiently allocates resources to the appropriate tasks
Self-Improvement
Takes responsibility to assess development needs, identifies resources, and continually looks for ways to improve performance.
- Demonstrates a realistic, accurate sense of team's abilities
- Actively seeks ways to improve job performance and seeks feedback
- Receives feedback in a non-defensive manner
- Strives to achieve high standards of excellence
- Seeks challenging assignments and new responsibilities
- Fosters a continuous learning environment
Adaptability
Alters the approach as the situation demands. Works effectively within a variety of situations and with various individuals and groups.
- Accepts and is supportive of change
- Is able to recognize and address challenges to performance
- Is willing to experiment to find solutions
- Adjusts plans in response to change
Work Ethic
Displays values which contribute to a shared focus, exhibits high level of effort and commitment, is motivated to achieve.
- Ensures that assigned tasks are completed and meets deadlines
- Reports to work and meetings on time
- Contributes to an efficient and effective work environment
- Represents Joyner Transportation & Logistic Services in a professional manner
Integrity
Acts ethically and honestly in all business practices and builds professional relationships by promoting mutual trust.
- Demonstrates consistency between words and action
- Is direct and honest when dealing with others
- Honors commitments to others
- Adheres to and supports the Code of Conduct, policy, procedures, and applicable laws
Communication
Expresses ideas and facts effectively, contributes to open exchange of ideas, and exhibits an understanding of audience needs.
- Listens attentively and asks pertinent questions
- Builds understanding among diverse audiences
- Adapts communications to the needs of the audience
- Keeps affected parties informed as appropriate
Relationships
Relationship Building
Builds and maintains relationships that support and improve personal/team effectiveness.
- Builds rapport to allow for exchange of knowledge
- Develops and maintains a broad network of internal relationships
- Demonstrates respect for others and follows through on commitments
Teamwork
Effectively works toward common goals by supporting, encouraging, and sharing information with colleagues.
- Proactively shares relevant knowledge and experience
- Cooperates with others to achieve team goals
- Supports resolution of issues among subordinate team members
- Gives credit where credit is due
Inclusiveness
Respects and values the unique dimension each employee adds to the organization.
- Works effectively with people with varied experiences, skills, talents, perspectives, and cultures
- Seeks to understand individual differences
- Avoids stereotyping behavior
Approach to Work
Strategic Business Focus
Understands and contributes to the organization's short and long-term business strategy.
- Recognizes own role in department and overall business
- Works to support Enterprise visions, goals and strategies
- Develops insightful approaches to align team activities with Enterprise goals
Initiative
Recognizes what needs to be done and accomplishes it proactively.
- Independently recognizes what's important to job responsibilities and addresses it
- Seeks challenges and looks for new responsibilities
- Takes prompt action to minimize or eliminate potential problems
Critical Thinking
The ability to understand an idea, situation, or problem through an in-depth analysis.
- Identifies relationships, patterns, and connections
- Effectively analyzes complex situations
- Uses past situations or related issues to solve a problem
Results
Decision Making and Judgment
Selects effective approaches to solving issues based on available information and business objectives.
- Bases decisions on relevant information and objectives
- Is able to anticipate impact of decisions
- Acts quickly and decisively when necessary
Accountability
Can be relied upon to complete tasks and takes personal responsibility for outcomes.
- Assumes responsibility for work and decisions made by the team
- Concentrates on solving problems rather than placing blame
- Fulfills commitments and tracks progress on outstanding action items
Customer Focus
The desire to help and serve the customer and committed to continuous improvement of services.
- Seeks and responds to customer feedback in a timely manner
- Anticipates and responds to customers' needs
- Treats all customers (internal and external) with respect
Quality
Consistently takes action to improve work processes, maintains attention to detail, and is committed to high standards.
- Ensures that work is accurate and complete
- Uses careful, thorough, consistent methods
- Appropriately prioritizes time and workload based on changing business needs
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